Novotel Hotels in Surfers Paradise

I recently stayed and had a pleasant experience overall. The room was clean and well-maintained, with comfortable bedding and modern amenities. The staff were friendly and responsive to any requests I had, making my stay even more enjoyable. The location of the hotel was convenient, close to major attractions and public transportation. The check-in and check-out process was smooth and efficient.

The room and views were amazing. Property very clean, spacious and overall lovely property. The only problem was a howling wind that rattled the sliding door that kept us awake all night. We put a pillow up against the glass door, we opened the glass door slightly, but nothing stopped the noise. We advised on check out and we were told ”sorry” that's it. No offer of a $50 discount- nothing. $1000 for 2 nights accommodation with one night without sleep....

The service desk took a long time to answer to your request. The bedsheet and pillow case was not changed during the room service. It was dirty (same as the previous day). They just made it neat.

This was an amazing hotel. The room was spacious, and clean. It had everything i needed for my stay including washer, kitchen etc. my room had an amazing view of the ocean and the city with stunning views during the day and night. Location was great. A very short walk to the tram and city.

The view was good from even level 10. The only issues are 1. The maintenance of the room facilities seems to be less proactive. When we checked in, the door lock plate on the side of the door was already half falling. There was a crack on the second bath room shower head. The wifi never worked with the pin provided. The living room aircon got the guiding plate dangling. The battery door of the main bedroom TV remote control was falling off. The sink was blocked in the main bathroom. 2. The resort got a “no room service on Sunday unless you book it the day before” policy. We checked in on Saturday but no one asked us if we wanted room service on Sunday upon checking in.

We booked the hotel deluxe studio for the three of us (girls) through this app, it's comes with a buffet breakfast as well. For the accommodation, location, and room it was great! The room is tidy and clean though it has few amenities (no water bottles, toothbrush and toothpaste), lucky we were able to have them. Hotel buffet breakfast served a different variety of foods and drinks. For the location, it was very convenient, it was within walking distance of the beach and Cavil Avenue.

Stayed recently during the week so no noise from Cali beach club next door. In fact perfectly quiet once balcony door was shut. But hey, your in Surfers Paradise so you can't expect absolute silence. Rooms were a bit in need of a paint but so what. It was immaculately clean, smelt lovely and was cheap as well. Bathroom amenities smelt beautiful. Big containers of shampoo and conditioner and body lotion and bath gel/ hand wash. I didn't have to use any of my own supplies except toothpaste and toothbrush. The girls on reception were extremely kind and welcoming. I would definitely stay again.

We booked a last minute trip to QLD as we needed to use a Jetstar credit. This was the only hotel that was available for 3ppl for under $2k for 6nights during peak period. Location: It is in a good spot being only a 20min walk to Cavill and 5min to the beach. The Room: Was very spacious with a nice view from the balcony. Large bathroom and living space but that is where it ends. The rooms are not serviced and if you like one you will have to pay and also pay for more towels, toilet paper, sheets etc. The room we got said it had 1 large queen bed, we ended up getting 1 double and 1 single bed. The Kmart furniture was wobbly and unstable and had no interior design flow. The walls were all banged up with scuff marks and dints. The bathroom walls had dust all over them and patches that were not even painted. The carpet is old and smelt, so did the couch and the pillows which were once white need to go! The aircon was dirty and needed a clean and the swing function was broken and did not work. The tiles and caulking in the bathroom were mouldy and separating as it was obvious that it was poorly done. I also would have appreciated having more than 2 rolls of 1 ply toilet paper for a 6 day stay. The hotel: The reception was open and spacious offering drink and snacks for sale. Also the reception staff were helpful and friendly with each interaction. The pool looked great and was large offering a kids section and a sand pit. The downfall was that the tiles in the kids section in the pool were missing and some pavers around the pool were loose and/or missing. This could be dangerous for unsupervised children. There looks like there was a restaurant downstairs but looked shut down and out of business which is a shame! With the hotel as it is I don’t think I would recommend this place to anyone unless they do some major upgrades and change the day to day operations. This place was not worth the money.

Good hotel for the location and price. A little tired on the inside but overall ideal for a night - handy bar / restaurant on the ground floor, although it closes a little early, and lovely view from the balcony too.