Guest User
September 10, 2023
Likes to hype its canalside location which is indeed very pretty. Website states unequivocally that food is served until 8pm Friday to Sundays. We were on holiday in a canal boat. They do 4mph flat out so once you choose a pub to aim for, after mid afternoon, you are pretty well committed. We arrived at 7.20pm and all the staff were very surprised that we wanted food since apparently the Landlord always stops serving food at 6pm on Sundays. Obviously 'Landlord' was 'upstairs' and unavailable. My plea that we had relied on their website and now had no way to eat since we could not get to the next or last pub in time was met with verbal shrugs. Lots of apologies but nothing which was helpful. The entirety of the response was that the staff would tell the Landlord, the Internet is not something the staff use and the Landlord uses a website company so it's all somebody else's fault. I fully accept the staff aren't to blame. The Landlord is entirely responsible. Maybe they could have offered us some sandwiches or anything they could rustle up with little effort but alas we were repeatedly told 'sorry but it's the Landlord'. I've no idea what the food is like, but the service is appalling. In the end we managed to get a pizza delivered to the pub car park.