Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jun 16, 2026
Guest User
I had an excellent stay at this hotel. The gentlemen working valet were outstanding—professional, attentive, and incredibly helpful throughout my visit. They managed my needs seamlessly while also handling several demanding guests with grace and efficiency. Their level of customer service was truly impressive, and each of them has a bright future in hospitality.
The room was meticulously clean and exceptionally well maintained, which made my stay even more comfortable.
One unexpected highlight was the water. As someone who frequently visits Nashville, I've often had issues with the local water. Whatever treatment is used typically irritates my skin and can even make me feel unwell, to the point that I usually use bottled water just to brush my teeth. To my surprise, the water at this hotel was wonderful. I experienced none of the usual issues and was able to use it without any discomfort. It may seem like a small detail, but it made a significant difference in the quality of my stay.
I would gladly stay here again and highly recommend it to anyone visiting Nashville, TN.
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Price per night from:MXN$5,652
Posted on Feb 15, 2024
Kalewangkai
It's very close to the exhibition. The staff is very friendly and provides free breakfast.
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Price per night from:MXN$3,996
Posted on Jun 28, 2024
JEN_老师
Had a great experience. We stayed to go to a concert in Nashville and it was perfect. The evening snack time was a wonderful treat, showers were awesome and the beds were super comfortable! Would absolutely recommend it!
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Price per night from:MXN$1,708
Posted on Aug 17, 2025
sherj102
This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind.
I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 
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Price per night from:MXN$2,022
Posted on Jan 26, 2026
Guest User
Scott was the attendant when we arrived. He was amazing. He was kind, courteous, and extremely helpful. He deserves a raise and a promotion. I was in the 4th floor and the hallways hah ac extremely strong chemical smell, like industrial glue or paint thinner. It was enough to take your breath away. It didn't get into the rooms thankfully, but you certainly didn't want to leave them because it was so strong. We were advised by Scott that the hotel was undergoing renovations and he was extremely apologetic. The room was clean and comfortable. Unfortunately the same can't be said for the shower. The water was lukewarm at best and not warm enough for my granddaughter or daughter to take a shower. We were unable to try the breakfast as we woke up to an area wide power outage due to extreme weather. Overall, the best thing about staying here was the outstanding customer service we received and that would probably be the only reason I would come back again.
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Price per night from:MXN$1,443
Posted on Sep 2, 2025
Guest User
The hotel is in a good location, close to Vanderbilt University, with acceptable hardware facilities, swimming pool and gym, and laundry room. The service is very poor, especially the room attendants are all Hispanic, do not understand English, and the work attitude is not serious, often forget to clean the room, or forget to put the daily hygiene products and coffee boxes, after the front desk complaint, no one manages, It is the worst experience I have ever encountered since I stayed at the hotel. The deposit at check-in has not been refunded so far (it has been 2 weeks).
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Price per night from:MXN$2,252
Posted on Apr 10, 2024
Guest User
Breakfst was excellent.
Location was very good.
Sink drained very slowly.
Bath light took several minutes to reach full brightness
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Price per night from:MXN$2,077
Posted on Mar 22, 2023
H
Great location and breakfast. You have to call for housekeeping service, otherwise they won’t come to clean the room by themselves. They definitely need more trollies in a busy hotel like this one. Good experience overall.
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Price per night from:MXN$1,870
Posted on Mar 16, 2025
Guest User
Basically satisfied, but there is a problem. It was more than 500 yuan on the first day, but it became more than 1,000 yuan when I made the reservation on the second day. There is no integrity. It feels like big data is really taking advantage of the old customers.
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Price per night from:MXN$1,484