Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 24, 2025
Guest User
It was our first time staying at the Renaissance Historic Downtown Hotel. As we pulled in, we were Approached by the valet, who was very polite and kind. We walked into the lobby side door in immediately. There was a very pleasant and refreshing smell throughout the hotel. We immediately began to notice the decor which was very unique and impressive. As we approached the front desk to check in, the receptionist who was a young man, was very prompt and polite, and willing to share information about the area. As we went up to our room, we couldn’t help but notice the beautiful decor as well as how clean the environment was. I have been in the commercial cleaning business for over 30 years and pay attention to detail. As we opened our room, we were very impressed once again with how clean the room was and how nice the room was. To sum up this, my wife has put this on her list as her top favorite thus far and we have visited over 12 times. Thank you so much for making my wife’s 58th birthday. We had a wonderful experience
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Price per night from:€210
Posted on Dec 29, 2024
Guest User
Great customer service. Rick was friendly, funny and helpful.
Had a good sleep on the beds.
Evening social hour, snacks,& refreshments were nice.
Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome!
I have two suggestions that would make my rating a 5.
The floors in our room were dirty enough to make my sisters new, clean, white socks black.
The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there.
Shower may have been clean, but maybe due to the brown grout, appeared dirty. We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬
As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up).
Overall, despite the negative observations, we enjoyed our stay, the location,& would stay here again.
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Price per night from:€100
Posted on Jan 29, 2024
Guest User
We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.
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Price per night from:€131
Posted on Jul 10, 2025
Guest User
Will definitely be back! Staff was very friendly and helpful, breakfast was good and location was perfect! Love how you can just open your door and see/hear the ocean! Loved watching the sunrise from the balcony!
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Price per night from:€113
Posted on Oct 16, 2025
Guest User
The reception was friendly and informative. Housekeeper was nice. She asked if we needed our room refreshed. The location to St George Street wasn't too far of a walk. Just under a mile to cross the St John's River to reach Saint George street.
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Price per night from:€93
Posted on Jan 6, 2026
Guest User
beautiful hotel and food was good although we saw two couples leave angry because of more than a 30 minute wait for breakfast. staff present were doing their best but the kitchen staff couldn’t keep up with orders
from my personal viewpoint, my only complaint is the additional $25 per night for parking. it feels like just another way to squeeze the customer
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Price per night from:€109
Posted on Jan 13, 2025
Guest User
I would definitely recommend this hotel.
It was clean and pleasant.
Walking distance to Pubs and restaurants.
5minute drive to downtown St Augustine, 10m drive to St Johns County Piere and Beach .
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Price per night from:€61
Posted on May 18, 2022
Guest UserThe Ponce is an older hotel with plenty of charm and character, which was what I was looking for. It has been maintained and updated beautifully. The staff was very welcoming and accomodating. The room was quiet, clean, and comfortable.The bed was extremely comfortable. Amenities included pool, microwave, refrigerator, coffee maker, blow dryer, iron, ironing board, writing desk with chair, huge HD TV, and free WIFI. A guest laundry room is available. The Ponce is a 15 minute walk or short drive to the St. Augustine old historic site. Shopping, restaurants, and a salon and spa are also minutes away. The Ponce is on the water, and although the restaurant does not face the water, the view is beautiful.
The hotel restaurant, the DeLeon, is a Colombian restaurant. The food was delicious and authentic! I can't wait to eat there again.
I give the Ponce Hotel a rating of A+++++. I also must mention that I left a pair of diamond earrings in my room, and within an hour of checking out, Negar, the hotel desk receptionist, called me to let me know, and my earrings are being mailed to me. This honesty and going the extra mile is seldom seen today, and I was extremely impressed and grateful. Again,I rate them very highly and plan to return on my next visit.
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Price per night from:€59
Posted on Mar 6, 2026
Guest User
Nice stay. We had a queen room at the back of the building, so it was relatively quiet. Not a large room, but spacious enough for my husband and I. The rooms are renovated to update an old motel and they did a good job with the theme of the pink tropical flamingo to lean into that retro esthetic. Shower was nice. Only downside was that the room had a bit of a musty smell. When we arrived the sheets were damp. Not sure of it was high humidity which caused it, but we contacted the support staff and they resolved it promptly, having the on-site housekeeping staff bring new sheets. There is also a dehumidifier in the room, so it does seem like something they are addressing. Was also excited about the coffee machine in the lounge room as other reviews had noted for a quick cup of decent coffee on the go. I was satisfied with the fresh espresso, but my husband was a little disappointed that their machine wasn't making the milk based drinks properly (probably out of milk for the days we were there?) And had to use artificial milk/creamer instead. All and all a 4/5 stars stay.
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Price per night from:€57
Posted on Aug 2, 2024
Guest User
First I am going to star saying that I feel sad I am going back home today. The hospitality of the hotel and the service was above and beyond fantastic. The staff was sooo nice and efficient staring from management to the breakfast guy always with a smile . The entire team was great . Hotel’s location is perfect , you can walk to the old city and is safe at night. Rooms were clean and everyday housekeeping service with new towels and soap . I recommend this hotel 100% no doubts every time I come back to st Augustine I will make my home Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻
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Price per night from:€55