K-Hotel Songjiang

非常乾淨，服務好

In August, I made an online reservation at the Kodak Hotel, paid with my card, and confirmed my check-in. The check-in time on September 4th was 3:00 pm. I put my suitcases to the Kodak Hotel at noon. The waiter was a boy and said: Check-in is available at 3:00 pm. I arrived at check-in time around 4:30, and was told by the female receptionist that the check-out of my reservation was delayed by other guests...I was speechless😑. For the room I booked, Kodak Hotel did not take any follow-up measures for the guests...I was very upset at the moment. So happy⋯⋯ My card payment was completed in August. I arrived on site on September 4th and wanted to check in in the afternoon. The service staff said that I had to wait for the room to be cleaned🧹 before I could check in. They treated me like this and later said they would upgrade me to a deluxe room. When I opened the door, it was not a deluxe room at all. , it is a commercial room, I want the room I booked, the store’s problem requires consumers to understand the store, the store does not respect the store, the supervisor does not pay attention, the store said that the girl who greeted me at the counter, the waiter is an intern, and treats the guests as White mouse, they didn't tell me the breakfast time. I was treated indifferently when I checked in. The staff was very cold and there was no warm welcome. It was my birthday on 9/4 and I made a note that I wanted a special day. From the afternoon to 11:00 in the evening, the store was treated indifferently. This Even the attitude given to me by the Kodak Hotel is that the waiters cannot ask for names for fear of leaking employees’ personal information. I think the employees here are too mysterious. The service staff are afraid of guests knowing their names. If you do a good job, you don’t have to worry about guests knowing. The names of the service staff in all industries must be shown. Only at the Kodak Hotel, the names of the service staff are afraid of being known.  After 11:00 pm on 9/4, they said there was a compensation plan and they would bring me a small cake, and they would give it to me two hours later. I also arranged a full schedule for the next day, and the store wanted to use the two-hour delay to make up for it. /4. Just give me back my original time. There is no need to deal with the aftermath at all. I am not satisfied either. The service staff have no education, professionalism, attitude, or enthusiasm for treating guests. The leadership is no exception. They also train interns. Educational level, the staff here is a human problem. The location of the store is very good, but the staff handles the process, solves the problem, and delays the return...

The hotel is located right next to the MRT, and it's also very convenient to take the bus. The room was neat, clean and satisfactory. What I appreciate most is that its TV is new and has high resolution. Compared with the old TVs used in other homes, the Koda Hotel TV was my favorite during this trip. The hotel staff seemed to be all newbies, and when they checked in, they were seen training newbies on how to use computers. You have to bring almost everything by yourself to the hotel. There is a self-service service for toothpaste and toothbrushes. In short, the overall feeling is good.

房間乾淨，地理位置超級好！而且還有膠囊咖啡機！

首次訂台北這間酒店，抱著探險心情，不寄予任何期望，誰知道一出捷運，到路面，抬頭一望，就見到酒店大大招牌，大堂寬敞，接待員也很有禮貌，辦完登記入住手續，拍卡上電梯，房間寬敞，最喜歡就是超級大床，廁所浴室也很大及清潔，住了兩晚，給我嘅感覺是乾淨、舒適及寧靜，最特別是窗口有個玻璃趟門，雖然望嘅景並不是太好，但起碼望到街外大廈，總括來說，這間酒店是值得再去訂住，雖然酒店街外四周都是商業大廈，但是遠離繁囂的商場等人群多嘅地方，我是覺得很舒服及整潔，沒有人多的複雜嘅感覺，讚 👍🏻👍🏻

The hotel is very close to the Tiangong MRT station and has convenient transportation, but there are not many places to visit nearby. The breakfast is very delicious, with a lot of vegetables on the hot plate, as well as seafood, pork, beef, eggs, sausages, bacon, etc. The price is Not high, great value.

The room is a bit small, but the location is very convenient. The front desk staff are very friendly. There are Matsumoto Kiyoshi and many drug stores next to it. There are many local delicacies in the small streets and alleys. I like it very much and will consider staying there again next time.

在住客不滿的情況下仍不容許延遲退房是表示不惜珍客人，不考慮客人的實際需要，我覺得實在講不過去

Customer service is professional and courteous 24HR dim sum coffee is great It's only a minute's walk from the MRT system, very convenient Parking service is provided, so it’s great to drive freely