My relatives traveled to Shanxi together. The last stop before leaving Shanxi was Taiyuan. I booked two light luxury twin rooms, one for personal use and the other for relatives.
I originally considered whether to book a hotel closer to Taiyuan South Railway Station. I heard that the food in Taiyuan South is more convenient. Later, I considered that Meilan Light Luxury provided an airport drop-off service and decided to choose Meilan Light Luxury. (Later, I found out that there is a supermarket downstairs, there are many food stalls in front of the door, and there are countless restaurants nearby, so there is no need to worry about eating.)
The booking process went smoothly, and the money was paid and the reservation was confirmed, so you can travel with confidence. Unexpectedly, when I was climbing Mount Hengshan on the third day of the trip, the hotel called and told me that there was a tour group temporarily requesting to continue the stay on the day of check-in, and I could not move the room, and asked me to check out and book another room type. Makes me very unhappy. First of all, I have already booked and paid for the room. It is wrong for the hotel to ask me to check out and book another room type to solve the problem. The hotel should take the initiative to solve the problem instead of asking me to solve the problem. Secondly, I am traveling abroad, and I have no way to change the room, so I have to contact Ctrip to explain the situation, and hope that it will not affect my stay. Ctrip immediately contacted the hotel, and then replied to me, saying that they had already communicated with the hotel, and there was no problem for me to check in on time. I will continue to travel with peace of mind.
Two days later, the hotel called again and mentioned the same thing, asking me to check out and change the room type. I was very upset at the moment, so I contacted Ctrip again, and Ctrip also contacted the hotel again, and replied to confirm that there was no problem with the check-in.
When I checked in at the hotel in Taiyuan, I directly explained the process of contact in the past few days, and I also clearly said that I was worried that the hotel would arrange two rooms with poor conditions for me.
The front desk told me that it would never do this, and the room was ready, so I could stay at ease.
This was an unpleasant experience before I checked in, but the service staff at the front desk were very professional and handled my housing arrangement in a professional manner, which made my stay very pleasant, and so did my relatives and friends.
The smart control device (Xiaodu) in the room is also very interesting. I have been testing the functions of Xiaodu, and I will say ”Xiaodu Xiaodu
Thank you”, Xiaodu will answer ”You're welcome, we are friends”, and then play a song on the Internet such as Thank you. Asked again, ”Xiaodu Xiaodu, what should I do if I don't have enough money?” Xiaodu replied, ”If you are short of money, first, you can borrow money from relatives and friends...” But Xiaodu couldn't wait for the second.
In short, the check-in process was not affected by the unpleasant contact experience at the beginning. On the contrary, I recommend you to come to Meilan to live in a light luxury. The room is good, the breakfast is good, and the surrounding environment is good. You will definitely have happy memories.
In addition, it is worth mentioning that a bottle of red wine is provided in the room for free, and we had a great time drinking it.
Perfect
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