Silk Road Pearl Hotel

I received horrible treatment by a ****** manager and perhaps owner of the Silk Road Pearl hotel. I had a 7:00 am appointment with a friend to meet at the bus depot for busses going to Pakistan. It was Friday and we needed to be there by 7:00am to guarantee a ticket. This was Beijing time. It was 5:00 am local time. I asked the manager to call for a taxi at 6:30 am but couldn’t get her to agree. She kept finding excuse like that isn’t the right bus station or they leave much later. Finally she offered to drive me there, which I accepted. However, in the morning she told me to walk. “Go 3 stoplights, turn left and walk 10 minutes to station.” I knew that wasn’t far enough. I’d taken a taxi from the station to the hotel the day before. I pleaded with her to no avail. She said the drivers were all Tajiks and didn’t take showers. She said “no phone” but I pointed to it. She said the drivers were all lazy and wouldn’t be up. I finally gave up and walked for an hour and a half with my 21 pound pack on my back. I am 79 years old. When I got close to the city center I hailed a cab and got to the station after 8:30 am. My friend was still waiting for me thank goodness and we were able to get tickets on the bus to Pakistan. Trip.com should not list this hotel or recommend it. ****** attitudes have no place anywhere but especially in the travel industry. Refusing to call a taxi for a 79 year old customer is inexcusable, especially when the hotel is located in a remote area. The manager was correct that the 10 minute walk gets you to a bus station. But it was a stopping point for the City bus which wouldn’t start running for at least 2 hours. **** ****** *** ****** C ******, **.