Guest User
May 19, 2024
The worst experience and humiliating treatment. We had a reservation made and paid for. When we went to check in, I had the physical card and my partner had the digital card, and in the photo, we offered to send it to her by email, to our surprise the receptionist told us that he would not let her pass, that only I was passing or that we would lose the reservation. and the money. After trying to talk to him and make him understand that we had nowhere else to go and that his attitude was being disastrous, perplexed we wanted to record an audio with his explanations so that we could go make the pertinent complaint wherever we went. He tore the cell phone out of his hands. my partner aggressively as if I was going to hit him and started screaming out of his mind. We called the police and they wanted to make him understand that with the photo of the ID or driving license through the DGT app it was an official document. With such a character attending naturally we had to leave. A real disaster. We ask for the complaints book and we will file a complaint with the OCU, so that they return the €180 for the room, considering asking for damages.
Original TextTranslation provided by Google