Hotels near HomeSense, Thunder Bay

My husband, our baby and I checked in late when we arrived to Thunder Bay at about 2:30am The gentleman who checked us in was great and personally came to the room and offered us a complimentary 12:00pm late check out. We slept well, beds were ok and cleanliness of the room was ok. The morning is when the stay turned bad. We were awaken by the front desk staff at 10:45 with loud banging on the door. This was a very rude awakening especially so early after a long day and night of driving and needing all the sleep we could get. My husband let him know we had a late check out and the man went away. We then turned on the tv to watch the morning news and get back on the road. Well the tv did not work. Not a huge deal though. So on check out, we asked if we could have a bit of a deal on the room for the rude awakening and the television not working. I was told by the front desk clerk that he could give a discount on the room at the expense of the 250 dollars security deposit charged to my card. So obviously I didn’t accept the offer. The manager was there and I asked her if there was anything she could do about it. She immediately got defensive saying we should have told them the tv was broken and they would fix it.(I had already told the front desk it was not working and they checked it and confirmed the satellite box was not powering up and was broken). She then began to let me have it about how I wasn’t charged for late check out so it’s not their fault we were awaken long before our check out time and she would check video cameras to see what time exactly we were woken up. I told her this was terrible customer service and to forget the whole thing and we didn’t need a discount that bad. I remained calm as she did not. As we were getting in our vehicle she came storming out the door yelling at us that we got the 89 dollar a night room and that’s the best deal in town and rumbling other things we couldn’t hear as she had her backs to us at this point. This was not enough for this manager. We were on the road for about 20 minutes at this point and received a call from her(the manager) telling us she checked the security footage and we were lying about when the man banged on the door and that we had smashed the bed against the satellite plug and that why the didn’t work.(the plugs were behind the desk and entertainment stand… not our bed) we will never be staying at this location again. This manager really needs to learn customer service from her night time staff who were excellent to deal with.

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On a recent trip to Thunder Bay, Ontario, celebrating a very special occasion, our booked accommodation elsewhere fell way short of expectations. Virtually last minute, we visited the nearby Delta by Marriott Thunder Bay to seek an alternative stay. In this process we were personally assisted by the hotel’s Guest Services Manager, Mr Jason Scriver, who not only ensured we were accommodated with a late same day booking, but also went above and beyond to make our stay at this beautiful hotel a memorable one. This high level of customer service is what makes this hotel chain stand out from the rest. We highly recommend this hotel for all types of travel as it provides fantastic waterside views, great food options, and very well appointed and spotless guest rooms. K.B Muskoka, On.

One of the best I have been to. Amazing and worth every penny. What you see in the pictures is what you get. Clean, and fancy. Front desk are so nice and helpful. Breakfast was good. Hotel was quiet. The room is a bit small but still beautiful and colorful.

One night stay on a Monday night. Room was nice enough, breakfast in the third floor breakfast room was good - seems to mostly the usual pre-made food but the ”quiche” and some nice sourdough bread felt a little bit nicer than at some other hotels. Location seems just okay to me - the things we wanted to do were a bit more ”downtown” but I suppose that depends on what you are doing while you are in town. Close to the airport, several restaurant options and two Metro grocery stores. Seemed like one of the better Thunder Bay options we had available given the corporate rate I got.

Stayed here one night as a group in 2 rooms. Would definitely recommend it for Thunder Bay, seems like it might be the nicest property in town. Some details... --Rooms are typical Hampton Inn, and kept very clean. --Beds reasonably comfortable. --Bathrooms plenty big enough and everything works. --Common areas are, again, standard Hampton Inn stuff, but all quite new. --Front desk folks were always nice and helpful. --Rate was maybe a smidge on the high side for this level of property, but not exorbitant. --Pool is in good shape, if a bit smallish. --One tip - actually getting into the parking lot is a bit confusing. You have to turn south at a stop light well west of the property, then go down towards a different hotel, before turning to get to the Hampton Inn. No signage indicating this if driving eastbound. Be aware. I would recommend it and stay here again when in town. It is a bit distant from the main downtown area but otherwise it checks all the boxes.

We always book a room at the Valhalla Inn on our way through Thunder Bay, and usually look forward to staying. Unfortunately, this trip was a disappointment and will likely be our last. We stayed in a king studio drive up. Soon after arriving and settling in we found that a light in the suite wasn't working, and the sliding door from the suite to the parking lot was broken (both the latch and the charlie bar), apparently the result of a recent break-and-enter. We returned to the front desk and were offered a different room. The new room reeked of cigarette smoke and so we returned to the front desk again and indicated we could stay in the original room if someone would fix the door. A very plesant maintenance worker was in and out of the room a few times and ultimately secured the door with a broom stick. When we approached the front desk to request compensation for the poor room condition and disruption to our evening we were informed no compensation was possible as we had booked our trip with Expedia. Furthermore, the front desk employee was curt and unapologetic for the inconvenience. When we travel we opt to pay a little more to feel safe, comfortable and welcome. The Valhalla failed to meet these expectations and next time through the city we plan to explore the Best Western Plus Norwester.

We stayed in the motel for four nights in Sept 2021. We liked the place. Pros. Clean spacios rooms Good reliable Wi-Fi Decent set of amenities Cons. Close to railroad trucks (that said all motels on the streat are close, we didn't hear noisre with windows close)

We tried many locations for a room for the night when we came into Thunder Bay on a road trip. After 5 hotels said they were full we called the Nor’ Western. Staff were very friendly and helpful from the first phone call to find out if they had a room and they did. Lana in the restaurant was very friendly and so easy to talk to. We are so happy we ended up here for the night before going to Winnipeg. The patio area is beautiful. Staff are very friendly and helpful. We would gladly stay here again.