Hotels near Totem Trailer Park, Thunder Bay

We tried many locations for a room for the night when we came into Thunder Bay on a road trip. After 5 hotels said they were full we called the Nor’ Western. Staff were very friendly and helpful from the first phone call to find out if they had a room and they did. Lana in the restaurant was very friendly and so easy to talk to. We are so happy we ended up here for the night before going to Winnipeg. The patio area is beautiful. Staff are very friendly and helpful. We would gladly stay here again.

Stayed here 3 nights for work. The location of this property was great and overall it’s a specious and up to date. Checkin was average. As last time I stayed here had no mention of status, I called on the way and asked if they had any suites available. They said yes and gave me a price. When I checked in, there was no mention of upgrade. When I asked, they said they were sold out… checkin was fast and I was in my way. The studio room was nice but lots of cleanliness issues; the ac unit was filthy. Looked like someone bled on it. The windows also filthy. When the sun hit them it was disgusting. The carpets full of dirt and lint.. looked like a while since it had a solid vacuum. She shower grout had lots of black mold and the bathroom wallpaper also dirty. One thing I did appreciate was the opening windows and the friendliness of the breakfast staff. This could be an excellent property if they made an effort to recognize status and to focus on cleanliness. The front sidewalk to the right of the door( when coming out ) was absolutely covered in cigarettes butts. This was the entire week so certainly not something that happened in between cleaning. Hopefully this can improve as I do prefer Marriott for my status. Jeff

We drove from Toronto to Manitoba and back, stayed in several hotels along the way, and this one was our favourite. Rooms are clean and spacious and everything is done right. Our stay was relaxing and comfortable. And the customer service was exceptional: when we first arrived, due to a mix-up (caused by booking.com), the gentleman at the front desk couldn't find our reservation. But even though they were fully booked, he not only found a (better!) room for us but also gave us a significant discount ”for the trouble” (which turned out not to be their fault anyway). He still honoured that even after he eventually found our original reservation in their system.

My husband, our baby and I checked in late when we arrived to Thunder Bay at about 2:30am The gentleman who checked us in was great and personally came to the room and offered us a complimentary 12:00pm late check out. We slept well, beds were ok and cleanliness of the room was ok. The morning is when the stay turned bad. We were awaken by the front desk staff at 10:45 with loud banging on the door. This was a very rude awakening especially so early after a long day and night of driving and needing all the sleep we could get. My husband let him know we had a late check out and the man went away. We then turned on the tv to watch the morning news and get back on the road. Well the tv did not work. Not a huge deal though. So on check out, we asked if we could have a bit of a deal on the room for the rude awakening and the television not working. I was told by the front desk clerk that he could give a discount on the room at the expense of the 250 dollars security deposit charged to my card. So obviously I didn’t accept the offer. The manager was there and I asked her if there was anything she could do about it. She immediately got defensive saying we should have told them the tv was broken and they would fix it.(I had already told the front desk it was not working and they checked it and confirmed the satellite box was not powering up and was broken). She then began to let me have it about how I wasn’t charged for late check out so it’s not their fault we were awaken long before our check out time and she would check video cameras to see what time exactly we were woken up. I told her this was terrible customer service and to forget the whole thing and we didn’t need a discount that bad. I remained calm as she did not. As we were getting in our vehicle she came storming out the door yelling at us that we got the 89 dollar a night room and that’s the best deal in town and rumbling other things we couldn’t hear as she had her backs to us at this point. This was not enough for this manager. We were on the road for about 20 minutes at this point and received a call from her(the manager) telling us she checked the security footage and we were lying about when the man banged on the door and that we had smashed the bed against the satellite plug and that why the didn’t work.(the plugs were behind the desk and entertainment stand… not our bed) we will never be staying at this location again. This manager really needs to learn customer service from her night time staff who were excellent to deal with.

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On a recent trip to Thunder Bay, Ontario, celebrating a very special occasion, our booked accommodation elsewhere fell way short of expectations. Virtually last minute, we visited the nearby Delta by Marriott Thunder Bay to seek an alternative stay. In this process we were personally assisted by the hotel’s Guest Services Manager, Mr Jason Scriver, who not only ensured we were accommodated with a late same day booking, but also went above and beyond to make our stay at this beautiful hotel a memorable one. This high level of customer service is what makes this hotel chain stand out from the rest. We highly recommend this hotel for all types of travel as it provides fantastic waterside views, great food options, and very well appointed and spotless guest rooms. K.B Muskoka, On.

The hotel has good space, particularly spacious passages, high floors, and good facilities. Because of the epidemic, the breakfast provided is cold packed bread🥯

One of the best I have been to. Amazing and worth every penny. What you see in the pictures is what you get. Clean, and fancy. Front desk are so nice and helpful. Breakfast was good. Hotel was quiet. The room is a bit small but still beautiful and colorful.

We stayed in the motel for four nights in Sept 2021. We liked the place. Pros. Clean spacios rooms Good reliable Wi-Fi Decent set of amenities Cons. Close to railroad trucks (that said all motels on the streat are close, we didn't hear noisre with windows close)