Anonymous User
July 15, 2024
When I arrived at the hotel, no one helped me with my luggage. Only one employee was busy with valet parking. When I checked in at the front desk, the staff's attitude was also very official. I couldn't say they were indifferent or enthusiastic. My friend and I booked two rooms with our children and were told that they were not on the same floor. We needed to pay extra to upgrade to be arranged on the same floor. There was no sense of parent-child friendliness. Overall, it lacked the service quality that Park Hyatt should have. The room was not spacious, the corridor at the entrance was narrow, the sound insulation was average, the refrigerator was very noisy, and the sound of the subway passing by could be heard. The bar view on the 17th floor was good, and the cocktails were unique and delicious. The location was very convenient, and there was a famous brand street and museum just outside.
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