Guest User
July 29, 2024
The resort is very well managed, food was awesome, rooms were clean, view from dam view rooms is amazing, service is really good at the resort. People working there are really nice. Only exhausting thing was the lack of management from mm t side, regarding a date change request. We wanted to postpone our stay by few weeks due to heavy rain alerts around the property on original booking dates and contacted mm t 3 days before as per policy, but mm t couldn't contact mp tourism and get it done. Mm t customer care executives initially confirmed the date change over phone, but denied the next day saying they couldn't contact the resort or mp tourism on phone or get the confirmation on email from them. Whereas we were able to contact the property and mp t offices many times directly, regarding the same request and they always told us that they are fine with date change. Due to remote location their internet was down and resort couldn't send a mail confirmation but they always gave verbal confirmation to us and to one of the mm t executive about the date change. Ultimately nothing was done from mm t side and they just gave excuses based on some technicalities. Luckily we were able to travel safely to the resort and back on the original booking dates despite heavy rain and thanks to the helpful people at mp tourism who guided us when we contacted them directly. Mmt should disable date change feature on their app for this resort as they can't manage such requests from their side. Personally i will never book mp tourism resorts on mm t in future due to their lack of connectivity with govt properties as happened in this case.