Courtyard Waco

We chose this hotel for location (close to downtown). When we arrived to room, it was not very cool and soon realized the AC did not work… they were able to get maintenance to come in minutes (a plus) and they did fix it.. unfortunately other problems or issues made the cost of this stay a bust. Heres the highlights… TV was supposed to include Netflix but we got nothing but “error” message when we tried to watch so it never worked… went to lobby for a nighttime snack and my daughter chose a pint of ice cream… not worth $11 charge to room so advise you skip the Market unless you need something thats an emergency. The beds were extremely hard and the pillows had no support so needless to say it was no sleep and massive neck ache in the morning. The $15 breakfast buffet that was offered was barely the equivalent of the “free” breakfast you get at most average priced hotels. So skipped that for sure… We hoped to get a Starbucks coffee drink before check out , but unfortunately the coffee machine was “out of order” no less. I was hopeful for a good stay but definitely a BUST FOR THE PRICE. I will look elsewhere for my next night in Waco… Sorry Courtyard

Customer service was amazing.

The Good: Bed was one of the most comfortable I have slept in at a hotel. Pillows were also comfortable. I was able to adjust the A/C as cold as I wanted. The Bad: Sliding glass door (1st floor) was unlocked when I arrived. The phone in the room was not working. I could not get the body soap bottle to open (pump was broken) and could not get it off the wall without a special tool. Had to get out of the shower wet and grab the face bar on the sink.

The location is great because it’s downtown, right along the river, walking distance to all that downtown has to offer but just outside of the busy part so it’s quiet and easy to get in and out of.

Easy access for one of our members who has to walk with a cane. They could have put us closer to the entrance/exit to make it less of a walk for him, but it was just a minor issue. Beds and rooms were clean and quiet. Still waiting on the $20 charge for incidentals to be refunded to my credit card, since we did NOT use any of their other amenities which would have generated this charge. I will give then two more days before I call them directly for the refund.

Nice place , friendly staff

This place is ROUGH. When we checked in someone had found a moldy sandwich in their fridge so they didn’t stay there. We went into our room and there was a stain on the floor. It’s not the staff’s fault — the place is just insanely beat up for a Marriott property. No one is putting money into this location.

The mattresses need to be replaced. It was very apparent to me that they are worn out b/c one side of the mattress was squished down from people always choosing one side to sleep on. The old spring mattresses were so uncomfortable. I was sore after one night. On the 4th day I drove home 4 hrs w/ the seat warmers on to soothe the soreness.