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Hilton Garden Inn Tampa - Wesley Chapel
4.5/5100 Reviews
Me and my wife arrived in Tampa after a long drive from Boca Raton Florida. We booked a room with a Kings size bed on Priceline and was very excited to get to our room. Upon entering the Hotel at approx. 1030pm on 5/5/2022 we noticed the Front desk was empty. So we decided to have a seat and wait for someone to come help us check into our room. We waited for a good 7-10 minutes before we saw a woman walking across the lobby from a dark lit area slowly taking her time as she approached the front desk. There was not any pleasantries or any welcoming or inviting facial expressions or words, Just can I have a drivers License and credit card,after I had said we would like to check -in we have reservations. She looked up our reservation told us our room number and that was it. Upon riding the elevator we noticed she never explained anything about the hotel or how to get on Wi-fi or any of the normal conversation you would normally have upon entering a hotel. we just shrugged it off and looked forward to sleeping after a 4hour drive. When we entered the room it had two single beds? We called the front desk and said we have a reservation for a king size bed we have 2 single beds. At which time she became annoyed and explained that was what they had available right now. She said if you want a King size Bed I can put you into room 126 on the first floor. I agreed and went to the front desk to turn in my key and pick up another one. When i walked up to the desk she was having a personal conversation and ignored us for a time until her conversation was ended. The was not a customer but a friendly conversation with a person she knew personally. When she finished the conversation she made no eye contact nor any conversation as much to say she was not happy to help us or even act politely and professional. When we get to our room 126 it has a terrible odor. It was a room that permits smoking and did make it hard for me to breath since I have asthma . My wife wanted to complain but I suggested that its better to just accept the room since she is looking for confrontation it seemed. This was a horrible experience. Upon checking out we mentioned to the front desk what had happened. Our confirmation number was., 3253066336

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Hotel Information for Travelers

Number of Hotels6
Number of Reviews605
Highest PriceTWD 10,735
Lowest PriceTWD 2,007
Average Price (Weekdays)TWD 4,876
Average Price (Weekends)TWD 6,405