EuroParcs de Rijp

- Leaky roof - unsafe staircase for small children - questionable cleaning regime (relies on previous tenants to do a good job of cleaning and we found this to not be the case). - restaurant was closed on tuesday’s and wednesday’s. - drivers speeding on site and speed humps may damage the underside of your car even when doing less than 10km/h. The location is lovely but management really need to resolve the cleanliness, safety and quality issues of their cabins.

Good

Accommodation poor. No insect screens even though units are next to water with loads of mosquitos. No AC or fans so a choice between roasting hot conditions or being bitten to death. House keeping left a lot to be desired squashed insects on walls, dirty toilet, cobwebs and spiders. Play park very good pool ok but very small. Restaurant ok but food limited. Poorly stocked shop. Good local supermarket. Bunk beds when advertised twin room which was unsuitable for our young children. No safety sides on side customer services uninterested in helping us out. Massively overpriced for what it is. Checking out early to go to a hotel.

We arrived late and had agreed for a key to be put in a safe outside the park. There wasn't one. Called the emergency number ans after half an hour a staff member arrived. He took us to the cabin, which turned out to be occupied by someone else. Without many options as it was midnight, he put us in a spare cabin without heating, loo rolls etc. Next morning at reception we complained and were moved to the correct cabin. Issues like this may happen, but it's the way in which the team dealt with it that was bad. Despite multiple requests for a refund for the first night we still haven't received this (only a token amount days later). In the new cabin we had problems with the heating AGAIN, which were resolved after 2.5 hours. Also the overall appearance of the cabin wasn't great (scuff marks everywhere, tears in the sofa, etc). In all, there seems to be no love or proper maintenance for the cabins, and a terrible reception attitude. Shame. Won't visit again.