Florence Guest House

Clean and basic This is a very basic guesthouse. There is no human interaction. The keys are obtained from a key safe at the front door. You are led to believe that there is parking at the property when actually the only free parking is on the street outside. You will be extremely lucky if you can get a space. There is a public car park to the rear of the property which is very good value at £6 per day.The room that we had was extremely small and it was difficult to manoeuvre around eachother. The bathroom was also tiny. The shower was little more than a dribble, with the hot water taking an age to come through. The bathroom door could not be closed as if you did then you got stuck inside due the door being fitted incorrectly. It is very noisy in the street outside at night with shouting and traffic noise. This guesthouse is clean,the bed is comfortable and the room has most of the things you would expect,but for all of the above reasons, I would not stay here again.

Never again The stay easnt so good. The guests above us had kids who were noisy, and the room beside us had two young guys, who quite frankly couldnt care less about the hour or the amount of noise they were making. The walls were too thin, which made it worse. And the parking was dreadful.

stayed at this property 5years ago it was excellent what a change room was single not double with a double bed and no space toilet and shower so small a child would feel uncomfortable and no parking at all so cost £6.00 aday could not recommend

Nice stay, good location, surprisingly quiet in the building which was nice. Staff very helpful. Property clean. Would recommend

When we arrived, we had not received the code for the key safe for our room (room 6). We rang the owner (who was not on site) to hear that we had been 'upgraded' to room 9. He gave us the code to collect that key, and we negotiated our way past the rubbish bags at the front door to find that, not only was it unlocked, the lock was actually broken! When we got to the top of the (rather steep) stairs, we found a tired but clean room. The bed was comfortable, but the fridge was totally unsuitable for a bedroom, with a noisy fan that ran permanently. In the bathroom, the shower screen was out of its runners, which meant that it couldn't seal and water leaked onto the bathroom floor. When we had a wash we found that there was no hot water, so we had to use the shower to put hot water into the hand basin. On the second day of our stay (Saturday) we returned from a day out to find that the room hadn't been cleaned, the bins hadn't been emptied, the towels hadn't been replaced and the tea/coffee supplies hadn't been replenished. In the evening we met friends who had paid a lot less for better rooms in hotels, with breakfast (which the Florence doesn't provide). When we left on the Sunday morning the rubbish bags were still blocking the unlockable front door. In the absence of any instructions on what to do with the keys, we left them on a numbered hook in the entrance hall. In future, we will avoid the Florence like the plague, and would advise others to do the same.

This was a fiasco from the word go! I had asked specifically for room that was suitable for my severely disabled mother. On arrival we were greeted by two full flights of stairs, mom was not able to even manage the first flight. I entered the room which was very basic, nothing like the photos we had visited prior to booking. When I called the guest house to book the room and discuss my mothers needs, I was assured that the room would be suitable with only a few stairs to navigate. We were faced with 22! Due to my mother’s significant health needs (she is in palliative care) we decided to seek alternative accommodation as this was our last holiday. We found alternative accommodation and tried to discuss these difficulties with the staff at the Florence Guest House, including via email. The guest house still took full payment and when I called again to discuss this, the attitude of the manager was disgusting, with him actually laughing at our situation. I would not recommend this accommodation to anyone based on the complete lack of care and consideration shown to myself and my mother who is at end of life.