Extended Stay America Select Suites - Wichita - North

Well my stay was ok for I was having a bad day everything that could go wrong did then when I checked in went worse that was until I came across the lady with the short pink hair that worked the front desk she seen me struggling with my items and dropped what she was doing to help me . She had such magnetic energy and very plesent . When I had asked her a question d so he was honest and told me that she didn’t know and that she was new . I thought o great here we go, I checked into my room relaxing and then there was a knock at my door . It was the pink hair lady she went outta her way to find the solution to my needs. I actually forgot about it but she didn’t. Now that’s customer service I hope to meet pink hair again. .

Great place to stay. Love the staff. Would recommend and stay again in the future. Property was clean. Only had to go because my apartment was ready early. No issues with my early checkout. Everyone was so friendly. Top of my list for a long term stay

I was excited to book this hotel for my son and his best friend traveling to Wichita to attend Shocker Day at WSU tomorrow. This was their first time traveling solo and the hotel's proximity to the college was comforting to us parents. I called to confirm payment was processed thru ******* and found it was just secured, not paid. The front desk clerk was very helpful guiding me to your website to process payment. And luckily she mentioned that soap and shampoo is not provided at the hotel....I had no idea and that is absolutely something that should be advertised because travellers don't need to be scrambling to find after a long day! On the ******* website, shampoo and soap listed as provided. I selected a non smoking suite with double beds. This isn't just a preference but my son had complex health conditions (Crohn's Disease, Postural Orthostatic Tachycardia Syndrome, Asthma and Migraines) and when checking in, they were told only smoking rooms available. If I had known he'd be trapped in a smoke infested room at the end of a long at a high school track meet and 3 hour drive I would not have booked at your hotel. Tonight is a disappointment for my son's first solo travel experience...Your corporate policy prohibits me from cancelling my reservation but allows you to "bait and switch" a smoker room and not honor the reservation as was marketed to me for purchase. I respectfully request a credit toward my purchase, as we are not receiving the room stay we purchased.

Dirty bathtub, no shower curtain, light bulbs missing in bathroom. Overall very unclean and dissatisfied

Smelt like cigarettes staff never at front desk

On line said breakfast - was not even coffee. Nothing in the room - no coffee pot, tissue, lamps etc. No one in office until we called on the service phone and then still had to wait. Also said pool but ??? It was (OK) but would not stay again.

Kind of dilapidated really. Definately gets heavy use. Took me ½ to check in late as no one was available.

Surprised to not find any dishes/silverware in rooms. Too few towels. No hairdryer (when's the last time you heard this?). No other amenities available.

They charged me for the room said ******* money wasn't there.