Bottom lock on door didnt work correctly. Found myself an 3 yr old granddaughter locked out when returning to room. Office door locked and no answer (around 5 pm). Tried calling and left message. Eventually able to get back in room. Then noticed over half the vertical blinds were missing. Could not get a hold of anyone in office and left another message. ended up covering the window with a blanket so people couldnt see in. Realized i got charged for someone else's room as well as my own. Finally, after numerous attempts to talk to someone in the office about it, i was told she would look into it and have it reversed. Seemed more concerned "the other person didnt pay and she would be in trouble then the fact i was charged for some one elses stay". Not optimistic charge will be corrected by them. Told her i covered window with blanket and was told " yeah thats what i do" and that she was working on getting all blinds replaced. Overall place was clean and for price i didnt expect much, but charge correctly and answer office door and phone calls please. At least return calls in a timely manner.