We have just returned from a 7 night family holiday at the Alhambra Thalasso Hotel in Tunisia. What was meant to be a 5* hotel, is actually like a 2*. Upon arrival, we were greeted by Ibrahim (assistant manager) and he explained about the timings of breakfast, lunch and dinner and told us he hopes we have a relaxing holiday. As we entered our room- Room 1051, the smell of damp overtook us and the walls were covered in moths as a result. There were also cob webs near one of the lampshades. We later discovered the damp smell was in fact coming from the A/C in the room. The mini fridge was extremely dirty and broken. We went back to reception and requested a room change. Ibrahim (assistant manager) showed us to our new room (Room 2054) and was quite abrupt as if to say we should of stayed with that musty room. He doesn't realise how much money was spent for this holiday. The fridge was quite warm at the highest setting, but much cleaner then the 1st room. No drinks or soft drinks included. Evening entertainment from the animation team was good. They seemed to have about 10 chart songs, which I discovered was their only music going as they played the same exact music by the pool in the daytime and the same exact songs at night. This happened for the entire time we were there. In the morning on the 2nd day, we went to use the gym, but left disappointed to find the treadmill and bike not working. The seat for the weight's machine was broken. No one was in the gym and should of had a ''broken gym'' sign on. The food in the buffet was plentiful, but nothing looked edible. The signs were all written in French and I soon discovered that Allergy info and the availability for non-dairy users were non-existent at this hotel. I saw they had dairy milk, but myself who can't have dairy (lactose intolerance). Luckily, I had brought my own instant coffee with oat milk from the UK. They had a chef on the fresh egg stations and a chef doing fresh crepes and doughnuts. The chefs all look so miserable as if they were being forced to be there. You could just tell that they probably weren't getting paid enough. I ended up eating an omelette every day for breakfast, along with 1 small doughnut with sugar and honey. My son came down with food poisoning on Day 2 and I had to go to reception to request to see a doctor on Day 3, as my son was getting dehydrated and wasn't able to keep anything down). The reception rang the doctor (as there wasn't a doctor on site). Ibrahim then suggested it was the ''climate, weather, beach or pool'' that must of got my son ill, not the food in the hotel. The doctor came and examined my son and said it was a viral stomach bug/food poisoning that he must of caught from the hotel. The doctor said someone preparing the food must of gone to the toilet, not washed their hands then prepared the food. We even watched the chefs at the BBQ station, taking raw chicken with the same tongs that were holding cooked chicken. This
Very Good
47 Reviews