Yokohama Hotels with Pools

There is nothing to say about the cleanliness of the rooms or the convenience of the surrounding environment. It is very disappointing that I felt the quality of the employees working there were poorly trained, which is not appropriate for a hotel in this kind of price range. The front desk and baggage desk personnel were so unprofessional that I felt it would be better if they were mechanized.

We stayed at this hotel for 3 days. 2 adults and 1 kid. the hotel location is of course far from downtown tokyo, but that is a compromise we were willing to take to stay in a comfier and spacious room. there are two metro stations nearby (1 closer, other one a 20 minute walk away). Both walkways are passing through a mall and a covered pathway which has travelators installed. The nearby malls and cup noodle museum were great. lot of eating and dining options. and tōkyō downtown was a 40 minute subway ride. Overall a great stay. You can also get airport limousine from hotel reception level 1 and there are comfy sofas to wait for your checkin time or post checkout.

We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.

The room is clean and the location is very good. Just a few minutes walk from the subway station. There are many restaurants and convenience stores nearby, which is convenient and opposite Shanghai Road;) Very close to the park and Gundam, the smoking room is on the second floor The room facilities are relatively old, some lights don't work, and the balcony cannot be opened. The service is good, the front desk will help open the elevator Plug adapters can be purchased at the front desk: 1,000 yen

This is new property, it has been barely a year after being opened We were impressed contemporary, modern stylish room (love the very comfy bed and automated curtain and blind as you enter at the corner king room ) , Spacious sophisticated club lounge ( all platinum ,titanium and ambassador elite member , this is one of the best lounge I have been to among all properties, not just Japan!) not forgetting great atmosphere and view from highest floor where checking desk is located I have stayed many Marriott properties for years and several properties in Japan by now , among all properties in Japan, this is the absolutely place to be back in Tokyo area Despite the location, not located in middle of Tokyo, still easy access and average 20 to 40min train ride from Tokyo to Yokohama where hotel is located After seeing or staying the property, many will not mind for the train ride. As you might know, it is norm to take train or subway 30 min ride everyday within Tokyo that has been well developed and spread wide range At last, I like to thank you to Ms. Inui who has taken care of checking in and out at club lounge, she is sincere and attentive I have a minor issue on service, but she did communicate well and it did not bother me much after all I believe they will improve service much more in future We had great 3 nights stay at the Brand New Westin in Japan

The hotel is conveniently located near Sakuragichō station. Room is bigger than expected. 👍 We didn't try the spa because they charge extra. Breakfast buffet was great, lots of different Japanese style options and even matcha ice cream 🍨😊

Title: Exceptional Breakfast Experience at Kahala Hotel We are currently staying at the Kahala Hotel for a week and have been thoroughly enjoying every aspect of our stay, from the luxurious accommodations to the impeccable service and exquisite cuisine. On June 16, 2024, we had breakfast at the hotel’s first-floor buffet, and we were truly impressed. The service was outstanding, with staff going above and beyond to ensure our experience was perfect. The buffet itself was beautifully arranged, with a wide variety of delicious foods that were both fresh and artfully presented. The ambiance of the dining area was elegant and inviting, adding to the overall enjoyment of our meal. We would like to extend our heartfelt gratitude to Ms. Hanayo Hisazawa, the supervisor, who did an excellent job managing the staff and overseeing the food service. Her attention to detail and commitment to excellence were evident in every aspect of our breakfast experience. Thank you to the entire team for making our stay so memorable. We highly recommend the Kahala Hotel to anyone seeking a top-tier experience in hospitality.