3-Star Hotels in York

Upon checking in to the room, we noticed that our room’s air conditioning was not functioning. We highlighted to the front desk and were informed that they would reboot the air conditioning unit from their main air-conditioning room. After we came back from visiting, the aircond in the room was still not working, and the windows in the room are not able to be opened. Again we contacted the front desk and this time they informed that they have no idea when the air-conditioning can be fixed. Therefore, we requested to change the room. (The main reason I chose this hotel as they have air-conditioning rooms). Unfortunately, we were informed that all the rooms in the hotel were fully booked and changing of room was not allowed. We have then voiced out our dissatisfaction and disappointment and finally we got to change to another room. Felt tired and speechless that we had to speak to the front desk few times in order to get this settled.

I will start with the parking, I paid for secure parking however due to the hotel having noise issue the security gate to the carpark (The noise caused complaints) and second issue of refurbishment being ongoing, the gate was up to allow the building teams to park in the entrance way. This made it difficult to get out of the carpark due to there vans. When I questioned staff they were very dismissive of the issue and said they had CCTV on so it would be fine. The hotel itself is being partial refurbished and that is to revamp the very dated rooms, we were aware of this beforehand, however we were not prepared for 7am drilling and banging from the building works. In addition to this the corridors were often filled with building equipment and furniture which was ongoing throughout the stay. The room, while well proportioned, was very dated. This could have been forgiven if it wasn't for the fact the room was not clean. There were a number of stains on the carpet, the bathroom sink was stinking when used. The bath mat was moldy and the shower itself was a trickle of water, making it difficult to wash quickly. The curtains were very grubby and the room smelled very stale, the bed was adequate but we couldn't be 100% that the sheets had been properly cleaned as there was an odd smell to the bedding. The TV was of decent size but kept cutting in and out of signal when in use, which was annoying when we decided to have an early evening chilling in the room we had paid for, the WiFi was useless, if planning to work while staying here you will need to hotspot your phone. The breakfast food was OK, however the description of a wide choice of cooked food and continental breakfast dishes was over exaggerated, there was no fruit on two days and bananas on the last morning, one choice of yogurt and 3 small cereal options. The cooked food was standard: Bacon, eggs, sausages, hash browns, tomatoes,mushrooms and bean's. Toast was something that had to be requested and was more like warm bread. On the first morning my partner was served a cup with the remainder of someone's lipstick stains on the rim. On closer inspection of the glasses there were a number which were not clean. On the second night we went to the bar area to grab a couple of drinks. The bar was full of empty unwashed glasses and when we got our drinks our glasses where sticky. There was a smell of stale ale which was not appealing in the slightest. On checking out raised a couple of things with the receptionist and was meet with at best distinct lack of interest and worst just plan rudeness. Sadly this hotel did not meet the standards it professed to uphold. I would say the location and river view was pretty and the fact the parking was at the hotel itself made it one of the reasons I booked it. However after this visit I will not be visiting again as there are better hotels in York and carparks that are not much more expensive than the supposed secure parking.

I loved that the place is near the railway station. Easy to find. The beds have curtains around to give privacy and prevent being glared by light as the room didn’t have window curtains. I arrived late so I could not comment on the cleanliness of the room and toilet. It has been used by the others. The water pressure from the shower was great although the toilet/shower is small.

The best experience we had. Hotel was very clean. Full of character and we loved how they decorated the room. Staff were just amazing and looked after us at dinner table and breakfast time. The food was amazing too. They were very nice people and we enjoyed our stay. The only downsudr was the parking place, we barely could find a space but it was bank holiday weekend so understandable. Overall one of the best experience of staying at a hotel.

We have just returned after a 2 night stay. As some of the first guests to use this site we were impressed with the set up. We had electric hook up. There was spotless toilets and showers in the main stable blocks . Loads of hot water and pot washing facilities outside. There was a communal room where large screen TVs and breakfast was available to purchase in the mornings. Everything from fresh fruit , cereal , or the full English. We were well looked after by the team there and nothing seemed a problem for them. Very warm and welcoming. Plenty of refuse bins available and a warden who made regular walk rounds. It’s about a 5 min taxi ride to the centre of York but just outside the gate there is a Chinese takeaway, fish and chip shop and two decent pubs. A local shop is a couple of hundred yards down the road. They also have rooms to rent which seemed very reasonably priced and again spotlessly clean. We stayed with family in 3 tents and we all agree we would not hesitate to go back. Well worth a visit if your exploring York and the surrounding area. Thank you for a great weekend . Steven Scott and family

I chose this hotel for this trip. The location is very good. You can walk to the train station, York Minster and Butcher Street in a few minutes! The room size is very suitable and clean, but you need to bring your own slippers

Bedroom window was drafty and noisy due to not closing properly. Made a wedge from folded up menu to close it tightly. Bathroom not cleaned very well and smelly. Staff at breakfast minimal, long wait to be seated, lots of dirty tables. There was 1 member of staff, Mathew, who worked very hard at breakfast - seating guests, cleaning tables, setting tables, he spent most of his time apologising to guests for their wait!

Lovely friendly staff on the desk to greet you. Our room was much more than we were expecting, it was very spacious, clean and the bed was very comfy. We had a great nights sleep considering the hotel is on a busy road we didn’t hear any noise. The breakfast in the morning was lovely and there is plenty of selection. Its only a 5 minute walk to the minster. We found everything within walking distance. We will definitely stay again.

Hotels are expensive in York during weekends. The Crescent is an economic one but still not cheap. The location is great and is just 10 minutes walk from the York Minster. The room is very small and the furniture is very worn out yet the cleanliness is okay. The breakfast is good.

Located in York (Clifton), Alcuin Lodge is within a 15-minute walk of York Minster and Shambles. This guesthouse is 0.7 mi (1.1 km) from York City Walls and 0.4 mi (0.7 km) from Bootham Bar.A complimentary English breakfast is served daily from 8:00 AM to 9:00 AM.Free self parking is available onsite.Make yourself at home in one of the 5 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.