Guest User
June 23, 2024
I have never written a bad review in my whole life but I am absolutely disgusted with how my daughter has been treated at this hotel by all the staff but especially the Manager, I am actually in shocked My daughter is 18 and her and her best friend are having their first girls trip, they are both very sensible and have worked very hard at college ,this was a celebration at the end of all their dedication. They booked this hotel through TUI in the Trafford centre, this was what they advised. The moment they arrived they were treated with rudeness, this has carried on through their stay. They paid £800 each a week all inclusive after saving up and couldn’t even get a glass of water through the night, even though clearly other families could take water to the room, they were not allowed. The staff were constantly rude to them and when asked if they could have water the manager asked if my daughter was stupid as she had already told her, she couldn’t take a plastic cup of water to her room. The snack bar was not open at the correct times, they were told they couldn’t have an alcoholic drink except for the times of 4-6 stopped when the pool closed This is all inclusive My daughter and her best friend were so upset and felt so uncomfortable, this hotel has completely ruined their first holiday and we have now booked them a new hotel four days in I have called the Manager and she explained to me that my daughter could not have water other than at the bar but a family could (a complete judgement and bias of her age) Absolutely horrendous, I will be taking this up with TUI they knew how old they are and they were more than happy to take the money off them when they booked but then to treat two young girls away from home like that Please stay clear from this hotel