Top 5-Star Hotels in Zhangjiajie

I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign). She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better. The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her. It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.

Have stayed here during our visit to Zhangjiajie mountains for 4 nights. It was chosen between several hotels in the area and the choice was absolutely right. We really enjoyed our stay in Harmona. The resort has a unique location in a forest between mountains, so u can feel all the beauty of nature. Also very welcoming stuff here who always try to make your stay more comfortable doesn’t matter that time is it. Especial thanks to Cherry, who assisted us all the time and to Nancy from the front desk and Huhuayong the driver. The position of the resort is perfect for visiting main attractions - forest park, canyon, dragon cave - just 10-15 minutes drive and give you all the opportunities of forest silence in the evening after busy day in the crowd. All amenities are good and usable - hot springs, restaurants, tea house etc. And landscape of resort is perfect. The view from the room in 8th floor is wonderful.

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

We recently stayed at the villa for three nights over CNY and it exceeded my expectations in every aspect. The excellent breakfast provided a delightful start to each day, and the staff's kindness added a warm touch to the overall experience. The pick-up service from 張大哥was convenient, and the transportation options were reasonable. The room offered a breathtaking view, providing a serene atmosphere. Privacy was well-maintained, creating a peaceful and exclusive environment. The jacuzzi was a highlight, offering a relaxing escape. The cleanliness of both the room and bathroom was impeccable, contributing to a comfortable stay. Overall, this villa provides a perfect blend of luxury, comfort, and thoughtful amenities for a memorable getaway.

Booked this hotel because they showcase a big swimming pool. I asked for a room near the pool. But after I checked in, got my swimming clothes on, and went to the pool, they told me it's closed for maintenance. In the summer?? Room was nice, but the convenience shop was closed, and the only restaurant was dowwright depressing. Drove back into town for dinner. Speaking of, it's hard to get a Didi/taxi back into town. I feel bad for the staff, they are trying their best, but the management needs to step up.

The hotel is close to the east gate of Wulingyuan and historic interest area. It’s very convenient to start your trip from here. It’s a 10min walk from the bus station that takes you to the Grand Canyon and zhangjiajie. The streets with the shops are 1-2km walking. They have many choices for breakfast. Different vegetables, noodles, bread, eggs, fruit etc. Even cornflakes and toast if you only like western food. They change it a bit everyday which is nice. The room was good and they cleaned it every day. Only underneath the bed it was dusty. The room had automatically opening curtains and airco. I would recommend this hotel. The staff does not speak English so if you don’t speak a little Chinese it might be a little inconvenient.

The room service was enthusiastic and cleaned every day for three days. Breakfast can also be enjoyed in the executive lounge on the tenth floor. The dining environment is quieter and the variety is more diverse. It is also close to the Tianmen Mountain Cableway. Overall, I am very satisfied.

The hotel is very good and parking is convenient. It is very convenient to choose this hotel when driving. The front desk service is also very good, the air conditioning in the room is very effective, and it is relatively close to the scenic spot.

The hotel is located near the park entrance, Charming Xiangxi show and Wulingyuan city center. The hotel has a large selection of Chinese and Western food for its breakfast hotel. The room we received was large and spacious. Although the hotel is supposed to be non smoking, we found smoke smell entering our room. After we informed the front desk, they promptly arranged another room for us. Thanks to their service we enjoyed our stay.

The environment is pleasant, the facilities are complete and the details are in place, which can meet all travel and living needs. Although the hotel is a little far from the city, it is not noisy, the scenery is very good, and there is a small balcony to enjoy the mountain view.🏞The hotel is very large and the room is very comfortable🌄🌠 The service is superb and thoughtful everywhere. Thank you❤️Manager Gao for bringing us such a good experience~ He can also help us book tickets for major scenic spots and introduce delicious restaurants around🍴, which is really considerate~^ - ^