Stayed in room 1024
Pro:
Room clean
Efficient check in and check out
Nice view of mountain and trees
Dish variation were nice, lots of options, i love the kuah bakso so comforting.
Cons:
Unable to set AC
QR in tv to see room dining menu unable to open, sent email to reservation no response. So we cant order food for room service.
At night room smells of solar fumes like machine fumes and in the toilet smells like thinner or paint or some chemicals which is significantly disturbing. Please check room 1024.
No information on facility or activities during check in, only informed there’s free photoshoot
Understand that photoshoot are part of facility BUT, so manya people taking photo in the morning makes our morning walk not smooth, many times have to STOP waiting for people photoshoot. Please consider to create specific photoshoot area.
Must relook on food quality, during dinner buffet chicken sausage not fresh, kue putu apek becomes inedible.
Please add paintings or plants on wall, we walk out from lift in 10th floor, head to our room, on right side there’s big empty wall left a depression feeling.
I booked it with request high floor and mountain view, and thankfully I got it. I stayed with my husband on 11th floor, the floor is quite because there’s only few room, gym and spa also on that floor.
I stayed during the “Lebaran Season”, and fortunately the Hotel is kids friendly, the reception give my niece candy, and she loved it. The pool is also nice kids loved it too.
Near Hotel there’s a lot of restaurants and cafes. So you can skip breakfast and try Soto Bu Rahayu or Tanmu Coffee in front of the Hotel. We had pleasant stay here, the staff is polite and nice.
Very good impression of my first stay at El Hotel Bandung. Was given a room upgrade and appreciate it very much. The room is clean, spacious and has a comfortable queen bed. Bathroom with a tub is also properly maintained. Only hitch was a bulb in the washroom fused but even after reporting the fault at the reception, it was not replaced. Breakfast served at the cafes were plentiful and service was good. Location is also good with many eateries around. Overall, I enjoyed my stay here and will definitely stay at this hotel again on my next visit to Bandung.
The staff was very polite, efficient and helpful. The bathtub is amazing ! It comes along with the bubble bath and bath ball that was provided by the hotel per day❤️ the view at the club lounge at night was breathtaking. Recommended hotel at bandung👍 not forgetting the wide array of breakfast every morning.
This was my fourth visit to the hotel (twice for work events and twice with family), but this time I booked through an app, and unfortunately, we encountered several disappointing issues. Firstly, the app did not provide information that the swimming pool would be closed from 1 PM to 6 AM. Although we were allowed to use the children's pool, it would have been uncomfortable for the kids to swim among people decorating for a party, so we decided against it, much to their disappointment. Secondly, the room was advertised for four guests, but amenities were only provided for two; however, after we informed the staff, the missing items were promptly delivered to our room. Thirdly, the app stated breakfast for four guests, but only two were initially accommodated. Again, we had to complain, and this was quickly rectified. Lastly, the room description on the app mentioned a city view, which our assigned room lacked. Furthermore, we found dead cockroaches and other insects, which were immediately cleaned after we reported them. I usually book two connecting rooms, but this time I wanted to try a different room type, which turned out to be somewhat less satisfying.
Despite these issues, the hotel's facilities are truly outstanding – absolutely fantastic! The breakfast was delicious with a wide variety of choices. The views and photo opportunities are superb, and the staff were very friendly, even helping us take pictures at some of the best spots.
Thank you, GH Universal. I hope the points I've raised can be addressed for future improvements.
My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.
This has become our regular spot for staycations. The rooms are great, the location is excellent, and there's a mini zoo, swimming pool, and a playground for the kids to enjoy. Plus, the TVs are Smart TVs, so it's easy for the little ones to watch their favorite shows on YouTube.
The breakfast was extensive and delicious. The staff were friendly and helpful. The location is strategic; on weekends, you can simply walk to hang out, enjoy various culinary options, and explore.
Staying in Business Suite Room for 2 nights.
The room is spacious, but it is located in an east building, so the interior looks outdated. And when I first entered the room, I was surprised by the strong smell of cigarettes. I immediately called the receptionist and soon someone came to treat it with an ozone machine. Thanks for the response, although not 100% the smell is gone.
But, overall me and my family were happy with the facilities and breakfast service. I could say the breakfast is a five-star breakfast.
I will put Horison Ultima Bekasi on my list for my next visit if I have to visit Bekasi for more than two days.
Great
149 reviews
9.3/10
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9.2/10
Great
HHartosoWe had a fantastic stay at the hotel! Upon check-in, we were pleasantly surprised with a complimentary room upgrade to one of the villas, which came with a private jacuzzi. The villa was spacious, well-maintained, and offered a perfect mix of comfort and luxury. The added bonus of the jacuzzi made our experience even more relaxing and memorable. Truly appreciated the excellent service and thoughtful gesture—highly recommended!
NNurJoCrowne Plaza Bandung definitely exceeds our expectation. From the moment we checked in till the last day the whole team never fail to surprise us.
At the lobby, we were greeted by friendly and helpful concierge and bellboys. They were always attentive to our needs. Was there right after the demonstrations. Can feel security was stepped up.
Checking in, can feel the warm welcome of the front desk team. Never fail to smile.
Room was so spacious and squeaky clean.
Jasmine, the reservations and front desk team even remembered to organise a little surprise for my hubby bdae.
Breakfast is excellent. Was there for five days and menu changes. Food are tasty and coffee came to u...
After checkout, we left behind a bag of caps. Contacted the hotel and within 15minutes made a turn to get it back.Kudos to the room service/front desk/ concierge/security. They were well co-ordinaedr to help us out. Really had a great time
CChing HoThe staff was extremely attentive throughout the whole hotel. 5 star recommendations to stay here. Location is perfect next to the station walkable or even take a taxi is easy.
Will also strongly recommend the Spa in the hotel if you have time. The hot stone massage was perfect for me.
BBayusatriowIf you're craving an escape that's both refreshing and visually inspiring, Hotel Indigo Bandung Dago Pakar hits the sweet spot.
Tucked away in the cooler, greener side of Bandung—up in Dago Pakar—this hotel blends Sundanese heritage with modern aesthetics. From the lobby alone, I knew I was in for a treat. Wood carvings, vintage tiles, curated art pieces... it felt like walking into a living gallery.
But the real magic? The view. Imagine waking up to pine-covered hills and misty mornings from your balcony. It’s a retreat above the clouds.
🚗 Getting There
From Bandung Train Station: ~30 minutes by taxi or ride-hailing app
From the city center: ~20–25 minutes
The road winds uphill, so expect slightly cooler air the higher you go. You will feel the difference.
🎯 Nearby Attractions & How to Get There:
Tebing Keraton – 10 min drive
For a sunrise above the clouds. It’s a cliffside viewpoint with jaw-dropping scenery—bring a jacket and a camera. The road is narrow, better with small cars or scooters.
Taman Hutan Raya (Tahura) – 7 min drive
Forest park with light hiking trails, Dutch & Japanese caves, and peaceful greenery. Great for families with kids or elders.
Dago Dream Park – 15 min drive
A family-friendly amusement park with Instagrammable spots and kid-friendly rides. You can rent an internal shuttle to explore.
Lawangwangi Creative Space – 5 min drive
Art gallery + café with a stunning sunset terrace. One of my go-to places for coffee and creative vibes.
Cafe D’Pakar – 5 min drive
Open-air dining with epic views of the valley. Come early for a spot by the edge. It gets chilly in the evening—pack a sweater.
🏨 Why I Loved the Hotel
Infinity pool facing the forest 🏞️
Spacious rooms with local design touches
Bathtub with mountain view (yes, really)
Rooftop bar + locally inspired cuisine
Peace and quiet — yet not far from the city
✨ Final Thoughts
Hotel Indigo Dago Pakar is more than just a place to stay—it's where nature, culture, and creativity collide. Whether you're on a romantic getaway, a creative workcation, or a family staycation, this place delivers on all fronts.
AAldy HidayatIn this hotel we feel too long queuing when we want to check in, because customers ask a lot of questions to the check in officer.
The giraffe room where we stayed was clean, comfortable and clean enough, it's just that the connecting door with the next door is not soundproof enough.
Safari garden facilities for children and families are very fun, education about birds and the show is very liked by children
GGuest UserWhen i stayed at the hotel yesterday all seem fine. The room looked clean. But when I checked the locking system. It did not want to lock only the top part. I went to the lobby to let them know my dissatisfaction. They told me that all the rooms have this issue. I felt an bit of unease Afterwards i went to my room and contacted an trip.com travel agent. They also find it very weird why nobody was notfied about this issue. They contacted the hotel later and told me to wait but nobody came. An hour later I contacted an trip. Com travel agent again and told them i already waited an hour and felt neglected. So the travel agent contacted then again. Minutes later someone came by. He wanted to show me another room and sure the lock does not work properly anywhere. They apologised and since it was late i cant go to a other hotel. I talked to the travel agent again. On their advice they told me to put heavy objects in front and next to the door. So i put an chair and my bag in front of it. The travel agents where very helpful. I also ask them to warn future visitors about this issue as well. Also it is against the law Under the Consumer Protection Law (UU No. 8/1999), you’re entitled to use facilities that work properly and safely—“goods and/or services…must be fit for their intended use”. Government Regulation 67/1996 (Pasal 62 Ayat 2) makes the hotel operator legally responsible for your safety and security while on the premises. Even if “all locks” share the same flaw, the hotel must fix it or offer you an alternative that meets basic safety standards. I felt a bit safer when heaving the chair and my stuff in front of the door but i hope they will fix the issue as soon as possible for the safety of all hotel guest and inform the issue beforehand to hotelguest as well. Yours sincearly Leonrdo Sakidin
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