Romantic Hotels in West Java, Indonesia

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

Awesome hotel, you can feel like you enter a majestic 5 star hotel. A the service provide are really awesome.

This is always my go-to hotel when I’m visiting. Plenty of malls and food options nearby. The rooms itself are well maintained and in good condition. The TV has access to basic free channels but nothing premium, so there is no Premier League, etc. The only flaw is the hot water, where the water isn’t hot enough.

We had a fantastic 2-day stay at Harris Hotel — the rooms were clean, spacious, and perfect for our family. The staff were friendly and accommodating, always ready to assist with a smile. The kids especially loved the pool and the breakfast spread had a great variety for everyone.

This was my fourth visit to the hotel (twice for work events and twice with family), but this time I booked through an app, and unfortunately, we encountered several disappointing issues. Firstly, the app did not provide information that the swimming pool would be closed from 1 PM to 6 AM. Although we were allowed to use the children's pool, it would have been uncomfortable for the kids to swim among people decorating for a party, so we decided against it, much to their disappointment. Secondly, the room was advertised for four guests, but amenities were only provided for two; however, after we informed the staff, the missing items were promptly delivered to our room. Thirdly, the app stated breakfast for four guests, but only two were initially accommodated. Again, we had to complain, and this was quickly rectified. Lastly, the room description on the app mentioned a city view, which our assigned room lacked. Furthermore, we found dead cockroaches and other insects, which were immediately cleaned after we reported them. I usually book two connecting rooms, but this time I wanted to try a different room type, which turned out to be somewhat less satisfying. Despite these issues, the hotel's facilities are truly outstanding – absolutely fantastic! The breakfast was delicious with a wide variety of choices. The views and photo opportunities are superb, and the staff were very friendly, even helping us take pictures at some of the best spots. Thank you, GH Universal. I hope the points I've raised can be addressed for future improvements.

This was my second time staying at this hotel, and honestly, it's the best all-around hotel I've experienced in Puncak. Everything from the facilities and the breakfast buffet to the hotel's adjacent garden and the available games was excellent. A definite 10/10!

The sheets are dirty old. The aircon is dripping directly to our bed

We had a wonderful stay at Pesona Alam Resort & Spa. The hotel is surrounded by beautiful nature and offers a peaceful atmosphere — perfect for relaxing with family. The rooms were clean and comfortable, and the staff were very kind and always ready to help. The breakfast had a nice variety of options, and the facilities like the pool and spa were excellent. The location is great too, close to Taman Safari. Overall, it was a great experience and I would love to come back again.

A bit run down but still comfortable and great location in Bekasi. Recommended for business travelers

The parking is too far drom the lobby but it still okay, the staff are friendly