Apartments in East Perth

Excellent overnight stay and location for our night out. Very clean and comfortable. Great view from our room. Lovely buffet breakfast in the Heirloom to complete a great stay. Definitely will stay here again.

No breakfast, no need to go outside to eat back to the room, the hotel is very good,

I am not one for complaining and have always been a very understanding customer, however, our most recent experience is something I feel needs to be rectified or at least expressed for improvement purposes. After attempting to contact Mont Clare Boutique Apartments in regards to a possible cancellation, we were told that due to booking through a third-party, we would need to directly contact them and seek cancellation refunding (a US number). After doing so, the third-party business was extremely understanding of our unforeseen personal medical situation BUT informed us it was actually Mont Clare Boutique Apartments that had the overarching decision and they would email a cancellation request on our behalf. I then followed up and rang Mont Clare again and explained the situation, to which I was told “Ok not a problem.” But upon receiving the email request, Mont Clare staff proceeded to decline our cancellation. With not being able to afford to lose out on a large chunk of money, we proceeded with our stay. Travelling 3.5 hours from the country, we made sure to arrive within the stated Reception hours of “Monday - Thursday 9.00am - 7:00pm, Friday 9.00am - 6am (Sat Morning), Saturday 9:00am to 6am Sunday Morning and Sunday and Public Holidays 9.00 am - 2.30pm” as stated on BOTH their website AND their front door. However, reception was closed and we were unable to contact the emergency number. Luckily for a helpful patron that instructed us on how to check-in, we managed to get ourselves and 18-month-old inside. When we got to our room, the air conditioner was on but doing nothing, so we proceeded to turn it to the lowest temperature and highest setting where it remained for the duration of our stay, doing nothing. We had to purchase a fan in order for our daughter to be able to sleep. Our instruction paperwork also stated that the pool was out of order and we would need to use the one across the road at the Aldernay and upon using the Gym, every piece of equipment was broken except for the treadmill (two things I booked this accommodation for and that I believe should have been refunded or rectified more professionally). The next day we discovered the television remote volume buttons weren’t working, so I rang Reception, at which point I was told “Well if the channels work its not the remote, can’t you just use the buttons on the TV instead of the remote?”. Other issues we found that we did not contact Reception about were stained and ripped carpets and couches, broken cupboards in the kitchen and bathroom, stove and oven top settings worn out so I didn’t know which setting was which when trying to use it, faulty settings on the washing machine, holes in the walls where power points are located behind the beds, a dirty sock under the bed, the horrid stench of cigarettes and ********* upon every exit of our room and springs visibly sticking out of the bed. Our major issue however was the broken clothes dryer. We booked this accommodation g

My family of 5 stayed at Mantra on Hay for 6 nights in the 2 bedroom-2toilet apartment on the ground floor. The apartment looked as per the images, though the toilets are a slightly dated and the water pipes do get a little noisy. Overall it is still a good experience and my family had a great stay. :)

Arrival went almost smoothly, rooms weren’t ready and were still being cleaned on arrival, no biggie we were informed they were under staffed that day which was understandable and we didn’t mind at all waiting but then the problems didn’t stop….lifts broke down minutes after checking in, not managements fault but the lack of building knowledge or how to get to our rooms via stairs was disappointing, only when my partner explained about the fire escape doors being exit only for the 5th time was a key finally sourced to give access to our floors and rooms (with all our valuables and keys in it!), following this we found our friends key card had stopped giving access to our shared apartment room which was quickly sorted…..or so we thought….hallways and rooms had a slight mouldy smell, lamps missing light bulbs, 2 of the 3 aircons just not turning on at all (even after following manuals provided in the back of the guest book and trying multiple different remotes!) all of which we deemed too difficult to even bother bringing up with management due to our previous interaction. After returning from the city late at night we found out or key card had now stopped working and we had no access to our apartment! After calling the after hours mobile only to find its now disconnected we called the land line provided to find the so called ‘night carer’ which turned out to be someone from a neighbouring building with also no knowledge of the apartments! After attempting to give us access to the master key from the lockbox at the front of the building (wrong code no access again surprise, surprise) frustrated and tired we gave in and ended up asking our friends to cut their night short to come back and try their card to let us in. When addressed with reception the following morning about the previous nights debacle we were treated to a blank stare and unapologetic response after fixing the card for us my partner asked the receptionist if this would possibly now cause our friends card to stop working again to which we were told it would and she’d need both cards to be brought down at the same time to be able to give them simultaneous access….*** so they knew only 1 card would have access from the beginning….Huge, Huge lack of management and training. How about instead of being defensive and finding excuses to every review you actually do something and spend a day (or week) training your staff!

Apartment size was spacious, noisy thru the night(condenser was just outside my room in the balcony) but cleaned with soft pillows and mattress. We had problems with the aircons, night shift staff came to our rescue and fixed it . Subsequently, we still had issues, ended up not using the aircon. (something about all the aircons has to be set at the same temp else it would not work, this is ridiculous error message keeps appearing centrally controlled”)

Should have read all the nasty reviews about this place. Just look at all the response from the hotel and you can easily see how the hotel management is. like You go judge for yourself. Be very careful about all the fine print... was charged extra AUD$$150 for not appearing before 6pm at the hotel reception desk. Similar experience with other reviewers. I am here on holiday... not here to attend Court!!! I have receipts and email correspondence so stop pretending that it was not Starwest Apartments Alderneyon Hay but some other private owner as per your response to the other reviewers! I attached the fineprint slip that you slide sneakily under my door threatening to lock me out if I dont register at your reception on the 1st day before 6pm. You then proceeded to lock me out on the first day and extorted AUD$150 from us before letting us back into the room. To think that I booked and already paid in full for 5 days...