Top Apartments in Utrecht

I booked this hotel through Hotels.com using my tesco reward points. So I only had to pay taxes. I stayed from Wed-Mon in the middle of July. I was sent the long way around to this hotel by google maps but when I said to the receptionist that I wouldn’t be able to walk that way at night she corrected me and it was only a short climb up the steps to the train station. I arrived at 11am and was just expecting to use the toilet and leave my luggage. But Estella said my room was ready and so I went straight up to the 9 floor. My room was right over the train lines but with the windows shut you did not hear them. A huge bed, lovely shower and a fridge. The bed was very comfortable. I needed to get to De Meern to see friends and Estella pointed me in the right direction for a lovely walk which took 60 minutes in the lovely countryside. Breakfast was great and and even though the hotel was full there were no queues for breakfast. Throughout my stay all staff were kind and polite. My only negatives and they are so small was when I asked for more regular coffee reception didn’t have again and the cup holder on the ice machine was nearly always empty. Overall I have had a excellent stay and I will be back.

First and foremost, this is NOT the review I was planning to write. Everything was very nice until the last day of my stay. One day before my check-out, I charged all my electronic devices, left cables on my bed and went to the conference. Upon return, I saw the room cleaned but noticed only at night that my Apple Watch cable disappeared. I searched everywhere & couldn’t find it. Everything else was there (documents, jewellery etc.). Being 100% sure the cable was on my bed BEFORE room cleaning, I spent 2 hours clarifying the issue with staff in the morning. The most ‘exciting’ things happened at the reception. I was offered to be contacted in case the cable is found. I explained that I’m not satisfied with that and asked for the management. A young woman representing the management started our conversation defining the problem as “you’ve LOST your cable” (NO, I HAVEN’T “LOST” my cable, I LEFT IT ON MY BED, NOT the same). She continued accusing me, indicating it’s actually all my fault: - I probably “lost the cable somewhere else, maybe it’ll be found in the hotel”, - I “should have put my stuff in the safe” (MAYBE. But even if I had done it, it would NOT have crossed my mind to put an Apple Watch cable in the SAFE! Maybe I should have put my whole suitcase in the small safe as nothing is safe in this hotel anyway?!) - When I asked for compensation of the cable cost (not so cheap - 40 Euro), she reacted “but do you suggest that someone STOLE your cable?”. I responded I don’t suggest that but I don’t think it’s fair that I left the cable in the room, don’t find it anymore and must pay for it from my own pocket… - “Who knows what happened in the room, not sure the cable was there at all” - so the hotel won’t compensate the loss. Very convenient to say to avoid any responsibility, maybe it’s not the first time when it happens? Overall, I find the way this management staff member spoke to me outrageous & unacceptable. I hope it’s not hotel’s policy to deal with such issues like that.

Nice hotel, location near at utrecht central station and shopping center. Bed comfortable with wide room. Will come again in this hotel.

Only steps away from the Utrecht Central Station, this Hampton Inn is extremely convenient if traveling by train. Amsterdam and AMS are about a 30 minute train ride. The hotel is located inside a shopping mall which is very safe and secure. The old canal area, with its many shops, bars, and restaurants are also just a very short walk away. Rooms are typical for this hotel brand, but maybe a bit smaller if you are accustomed to American sized rooms. The free breakfast can be crowded at peek hours. However, the quality of the breakfast is outstanding for a select service hotel.

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

This was advertised as a four star hotel . It wasn’t . Old and outdated with a musty smell in the halls. Dark and dingy room with no air conditioning. The room and bathroom were full of flies. The fitted sheets were so small that you would wake up every morning lying on the hard mattress. The shower (which was a bath unit with a shower attachment) totally soaked the floor whenever it was switched on and the shower screen wasn’t installed correctly. Breakfast on our first day consisted of a buffet with congealed scrambled egg and a unit which had only 4 slices of bacon . We were also offered chicken sausages which were disgusting . There was no toaster. We stayed for two nights and couldn’t wait to get out of the place . It was depressing .

I stayed at the Moxy as part of a Leger Holidays tour for 4 nights, breakfast included. The room was modern and clean with plenary of natural light and a good view over the canal. I understand the concept, but for more than a nights stay, I missed the use of a wardrobe, and due to the sliding bathroom door, it was difficult to hang towels anywhere. The room was cleaned with fresh towels provided daily. Was great to have a good quality hairdryer too. There is an ironing room in each floor. Breakfast was a little disappointing, although there is a continental selection available, the hot food was heated up rather than fresh (or so it appeared). There was only one coffee and one juice machine, which meant queues or missing out on a hot drink to start the day, especially as part of a coach party as everyone has breakfast around the same time. Seating also seemed a little limited for the size of the hotel. The hotel is very well located, within an hour or all our excursions, and only 5-10 minutes walk to a selection of restaurants and bars for the evening (only bar snacks available at hotel). It is also only a short taxi ride into the city.

from friendly employees to excellent location and beautiful design, the Park Plaza Hotel will be again our choice in our next trip. We enjoyed the breakfast, the comfortable and king sized bed and the well organized hotel. I am mentioning twice the polite and smiling employees!

Great location. Close to lots of shops and easy access to the bus services. Off a busy street but room was quiet. Nice sized room with all the basic things you will need. I didn't have the breakfast but it is available for purchase separately and looked quite nice. Overall a lovely stay and would consider it again in the future.