Explore honest ratings and real traveler reviews to help you find the perfect stay.
9.6/10
Excellent
LLingling Kotchanan Tanrattanakul TanrattanakulJust the first night we had problems. From 11 PM onwards, there was a lot of noise coming from what sounded like a bar outside. Both the music and people talking and laughing loudly could be heard clearly in our room, even though we double-checked and the windows were tightly shut.
We arrived at the hotel at 10 PM that night, very tired. It was our first time in Shanghai, and we had an early flight from Chiang Mai (waking up at 4 AM to get to the airport) and walked a lot upon arrival. Discovering this situation made us want to change rooms. We even had to cancel our tour plans for the next morning because we couldn't sleep. We called the front desk for earplugs, but we're not used to them and couldn't sleep with them in. Thankfully, the hotel helped us switch rooms first thing in the morning.
After we changed rooms, we didn't encounter any more issues.
The hotel's location is good.
The bed is comfortable.
The hot water is good.
The service is excellent.
We would come back again.
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
Price per night from:AED 219
9.6/10
Excellent
GGuest UserTraveling to Shanghai with my family of three for the May Day holiday. We booked this hotel for our second night, wanting something closer to the Bund since my child can't walk too far. After an exhausting 20,000 steps at Disney, we arrived to check in. The front desk lady was incredibly kind and polite. Knowing we wanted to be near the Bund, she proactively asked about upgrading our room. She checked for availability and helped us upgrade to an executive room for a lower price. Seeing we had a child, she even offered an extra breakfast for them (though we slept in until noon the next day and missed it!), but the service was truly excellent. She also helped us extend our check-out time, and the front desk offers free luggage storage, which is very nice. As we were leaving to go out, she even offered us two bottles of water. The room itself was very clean and comfortable. I highly recommend this hotel for anyone visiting the Shanghai Bund; it's just a 10-minute walk and very close to the Peace Hotel and the pedestrian street. I'll definitely choose this hotel again next time I'm in Shanghai.
Hotel near People's Square Area, Shanghai 8.8% of visitors choose this area
Price per night from:AED 370
9.5/10
Outstanding
ZZhangchunyangThe breakfast selection was extensive, and the location was super convenient! The service was really warm and welcoming. I booked a special offer room, which was small but perfectly adequate. It had a nice wooden decor. I'm a Huazhu Hotels member and usually stay at the Ji Hotel, but the prices were too high during this holiday period. It would be great if the hotel could upgrade to heated toilet seats; Shanghai is just too cold in spring!
Hotel near Lujiazui Area, Shanghai 4.6% of visitors choose this area
Price per night from:AED 158
9.5/10
Outstanding
GGuest UserBack in Shanghai, after visiting Disney with my child, I experienced true five-star service from the moment the concierge opened the car door. Check-in at the front desk was quick and professional. I was especially thrilled to meet Jennie again at the front desk. Seeing that I had a child with me, she thoughtfully upgraded our room, provided kids' toiletries and a small bathrobe, and even set up a tent, which was a wonderful surprise and made my child very happy. Meeting Jennie actually made us feel like we were coming home, truly embodying the saying, 'You fall in love with a city because of one person.' This really rings true after staying at the Ritz.
The hotel's location is superb, with lovely views, and a shopping mall right downstairs. The room was spotlessly clean, and the soundproofing was excellent, ensuring we had a great night's sleep. The facilities are, of course, top-notch – comfortable bedding and charming night views. But what truly made me remember this city was every smile and every perfectly timed act of care from the hotel staff. Looking forward to my next visit!
Hotel near Lujiazui Area, Shanghai 4.6% of visitors choose this area
Price per night from:AED 1,239
9.4/10
Outstanding
GGuest UserThe Peninsula Shanghai, nestled by the Waibaidu Bridge, the Monument to the People's Heroes, and the Bund, might not be described as 'convenient' in the traditional sense, but I found its location perfect for soaking in the unique Shanghainese vibe! The service here is wonderfully old-school and distinctively 'Shanghai' – unhurried yet efficient, demonstrating a clear and deep understanding of guest needs. The rooms are classic Peninsula style, with well-defined functional areas, superb soundproofing, and impeccable cleanliness and maintenance, putting my mind completely at ease. The dining experience was a genuine delight; both breakfast and the Cantonese restaurant in the evening were so memorable. I particularly loved the evening bath ritual – pressing the SPA button and immersing myself in the tranquil, ethereal music, it felt like I was back in a cozy island retreat! My two-day Peninsula experience was a solid 12 out of 10. I highly recommend it to anyone visiting Shanghai who wants to truly experience its unique charm!
Hotel near The Bund Area, Shanghai 18% of visitors choose this area
Price per night from:AED 1,773
9.4/10
Outstanding
CCurious TravellerGreat location if you are heading for Disneyland or has an early flight to catch the next morning. Otherwise it is quite far from Shanghai city center - JingAn area- with no traffic - 45 min taxi ride) The hotel offers free shuttle to Disneyland which departs the hotel at 7:20am; and returns to the hotel at 10:20pm. It was a bit late for us since we finished watching the fireworks at 830pm. (Disneyland closes at 9:30pm ). So we just took a taxi (very few people waiting and cost ~RMB50; while the online car service costs ~R30 but the waiting area was very congested.
The free shuttle to Putong airport departs on the hour and starts from 4 or 5am and takes less than 30min. Need to book one day in advance at the front desk.
Our 3 persons family room has a double bed and a proper single bed( not fold up bed). Spacious enough for luggages.
The negatives - we booked and paid for 3 persons - but hotel only offered breakfast for 2. We booked 2 nights but only has breakfast for one day. Strangest arrangement I have ever seen.
BF - has reasonable options of Chinese and western cuisine . Noodle Bar was the best.
Night snack- also has noodle bar with dumplings and congee.
Hotel near Shanghai Disney Resort, Shanghai 26.4% of visitors choose this area
Price per night from:AED 218
9.4/10
Outstanding
GGuest UserStayed at Banyan Tree Shanghai recently and had a mixed experience overall.
The highlight of the stay was definitely the view — absolutely stunning and one of the best parts of the hotel. The room also felt modern with thoughtful touches like the automated Toto toilet system, which added a nice luxury feel.
However, there were a few areas that fell short of expectations for a 5-star property. The shower water pressure was quite weak, which made it less enjoyable. More noticeably, the air conditioning didn’t perform well — even when set to 20°C, the room temperature stayed around 22°C but felt closer to 25–26°C. It became uncomfortable enough that I had to request a fan.
Service could also be improved. I had 5–6 parcels delivered to the hotel, and while they were collected, the staff did not offer any assistance to bring them up to the room, which felt lacking in customer attentiveness. Additionally, during check-out, there was no effort made to ask about my stay or gather feedback, which was surprising for a hotel of this standard.
In terms of facilities, the breakfast spread was above average and definitely in line with what you’d expect from a 5-star hotel — a good variety and quality overall. However, the room itself showed some wear and tear, with visible cracks in the sink, suggesting that parts of the hotel may be due for renovation.
Overall, Banyan Tree Shanghai has strong potential with its views and amenities, but improvements in maintenance, service, and guest engagement would make a big difference to the overall experience.
Hotel near The North Bund Area, Shanghai 1.3% of visitors choose this area
Price per night from:AED 1,109
9.3/10
Very Good
GGuest UserThe hotel is beautiful, situated right on the bund. The breakfast is good and the beds are comfortable. My family and I were travelling through China for 4 weeks, and I booked this place for 4 nights, we usually like to stay in places where we can do laundry, here we had to use an outsourced business to get our laundry done as there are no laundry facilities close by and it would have cost us $500 aud to get our laundry done through the hotel. Just something to be mindful of if you are travelling with a family. However in saying that, the process of outsourcing was only made possible because of the assistance given by the hotel.
I’m glad we booked it, the experience overall was great.
Hotel near The Bund Area, Shanghai 18% of visitors choose this area
Price per night from:AED 1,355
9.1/10
Good
JjaspenI've wanted to stay at the W Shanghai - The Bund for a long time, and finally got to during my recent trip to Shanghai. It wasn't as perfect as I'd imagined.
First, the good points: The environment is nice, and the cleanliness is decent. The staff are very friendly, and the breakfast offers a wide variety. The outdoor bar was the best experience.
Now, for the less satisfying aspects:
1. Previously, when staying at hotels, you could contact scalpers or certain individuals on platforms to use their membership tiers for room upgrades. Since I booked in advance, I contacted them early about a possible upgrade. I was told that if there was an available room type on the day, I could be upgraded. However, on the day of check-in, they claimed there were no rooms available and didn't upgrade me. At the time, I checked the Ctrip app and saw that rooms *were* available. I'm a platinum member with upgrade benefits, and I still didn't get one.
2. My Ctrip booking included two complimentary drinks, but the front desk didn't provide vouchers during check-in. I only found out at the bar that I needed to go back to the front desk to get them.
3. I had a lot of things and wanted to use the black bag in the closet. Unfortunately, it was broken, and the hotel hadn't replaced it in time.
Hotel near The North Bund Area, Shanghai 1.3% of visitors choose this area
Price per night from:AED 1,121
9.1/10
Good
MManpreet LuthraIt’s an amazing hotel. The service of front desk is very very supportive and helping. They help you for anything and make sure that customers are best served.
I would especially thank front desk attendant Ms Zhang Yixiao, she helped me a lot get all my packages from online shopping. I got more than 30 packages and she made sure I had no problem finding it at all.
She also helped me in extending the check out time little bit.
I really appreciate her and all teams efforts.
Room was also found clean although I had created a lot of mess.
Hotel is new in construction so it gives pleasant stay.
The location is one of the best in city.
Shanghai railway station and metro station is 5 minutes walking .
The Bund , Nanjing pedestrian street is within range of 10-15 minutes.
You get a can in few minutes of searching and food places near hotel are open till 1-2 am.
Best for solo travellers and business travellers. High speed trains can be taken from Shanghai railway station.
Also saw alot of families staying in same hotel. They gave special play area for kids too.
I thank all of staff and especially Zhang Vixiao for making this stay so great.
When ever I visit next , I will stay here only.
Thank you.
Hotel near Train Station Area, Shanghai 6.4% of visitors choose this area
Price per night from:AED 143
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