Haikou Hostels

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

Nicely located on the beach trail, the city sites are easily accessible by rental bikes, which can be found nearby. The bay view was splendid, worth the visit itself. Although somewhat isolated from restaurants, good dining is minutes away by taxi or bike. An on-site convenience store and local market provide basic needs, such as food and beverages. The staff are friendly and helpful. The breakfast was good, with abundant choices of Chinese items, eggs and breakfast meats, and cold cerel. Pastry selection was minimal. The only coffee available is the espresso machine, which was broken one morning, leaving me in a semi-conscious stupor for most of the day. The coffee shop nearby opens at 10:30, which seems to defeat the purpose of coffee. The gym was well equipped but not air conditioned. The pool was nice, but as is common in China, had insufficient chlorine to prevent the growth of green and slippery stuff in places; don't swallow this water. The 15 CNY pool fee was fair. Overall, an outstanding stay for the price.

Hallways and lobby are gorgeous looks very classy There are also hot spring baths and buffet breakfast, the service is also in place and I am very satisfied! It’s just that the location is located in the urban area. It took a long time to take a taxi back to the hotel yesterday. However, there are many snack bars around at night, so it’s suitable for a stroll.

Came here with friends for CNY. The hotel itself was nice and clean and the room was really spacious. The bathtub really sold this room for me. Simply amazing. The beach is right across the street which can be a big plus but unfortunately, the weather was not the best so I didn't visit at all. The downside of this location is its a bit away from bars and restaurants nothing is walking distance. The staff was really nice and two people were able to assist in English. I forgot the names but they were super helpful.

Amazing hotel ! ❤️ excellent service , wonderful people, beautiful territory with volcanic hot springs and swimming pools. Thank you Beth , a young lady on the reception for helping us to handle all issues and requests during our stay. We also discovered a nice souvenir on the table , what a lovely touch for a good memory. I will definitely recommend this hotel to all my friend and family members, in love. My mom loves it so much too, thank you.

It’s a great hotel at a very good price. You would pay about three times in Europe for this convenience. The buffet restaurant has very good selection of sushi and fish and meats, and the beer is included. The Chinese restaurant is also pretty good at a reasonable price. If you need a few things for shopping, just go across the street near the Holiday Inn.

On the positive side: The hotel itself is quite great, playground and pools were appealing, several good activities for kids, restaurant and breakfast were also very good and staff very friendly (especially in restaurant) In the negative side: the location is not good, at least 8-10km from everything. No any restaurant or activities nearby, need to take a taxi for everything with at least 40min to 1h drive. One of the restaurant (noodle one) closed quite early so dinner in hotel was limited to 2 restaurants. In addition, because of weather (wind and a bit cold) beach was not suitable for us to stay and pools were closed. Good hotel for company events or short family stay (max 2 days) but not for prolonged family vacation (week)

Great stay! Location is away from the crowds which we wanted. Was nice and quiet. Big swimming pools. One is mostly shaded which all the kids go to. The other is mostly sunny and hardly ever any people at all times of day!!! Hotel room was really great. Beds and pillows super comfortable. Breakfast is amazing with a million choices. We did the all you can eat buffet one night at the Island Bistro which was great, especially if you like seafood. Didi is super fast and accessible at the hotel. Highly recommended if you want quiet and away from the crowds but still want to go into town and see the sites! Hotel is about a 20 minute didi into the old city.

Staff Magan is very friendly and helpful! We enjoyed our stays at the hotel!