I adore the Ritz Carlton brand - whether in Paris, SG, Dubai or HK - you are guaranteed an experience that is captivating. Unfortunately this is not the case in Nikko. I am not a hotel guest. But since I am in lake Chuzenji & have heard so much raves about the hotel, I thought I would drop by the admire the beauty & splendour of the Ritz in lovely Nikko. I didn’t have a restaurant reservation, but being low season in Nikko, I wouldn’t think it will be a problem to get a table for 2 for lunch? Unfortunately, I was wrong. So wrong. I was told the hotel is booked out the whole day for dining in Lakehouse? I enquired - how about any other restaurants? No, Mam. Non available. I can wait - it’s already 1.30pm, surely a table will open up pretty quickly in very quiet Nikko at the moment? The lady replied - that’s the thing - we are booked out the whole day, just for today. Well deeply, I cannot stop rolling my eyes. Fine, I don’t need to be captivated with the splendid of Ritz by Lake Chuzenji given the arrogance & lackadaisical service, just because I am not a hotel guest? Worse was this conversation did not take place in the warm hotel lobby. I was standing at the hotel entrance in cold winter afternoon. Thanks you Ritz, for the very very very cold reception. The pure ignorance & discrimination for non-hotel guest.I am truly enlightened.
40 Reviews