Hotels near Reserve Duck Pond, Auckland

I am blown away by the amazing service, the cleanliness, the spacious room and design of this place. The staff have to be praised for being so accommodating and helpful. Genuine kindness from them provides such a good atmosphere and you don't feel like ”just another guest”. While it's hard to praise all staff, one in particular stood out. Grace from room service was so humble and kind and I hope that management sees this review and passes on the positive feedback. Thank you Grace :) I highly recommend this place for short or long term stays. They live up to the Accor standards and it's refreshing to see service like this at it's best! Thank you Sebel Manukau for a home away from home :)

The hotel's facilities and services are very good, especially the front desk during the few days we stayed, very enthusiastic, the printing service provided by the hotel is also cheap, lower than most hotels, it is very conscience. There are two large supermarkets next to the hotel, which can be reached within 5 minutes on foot from the business district. The room is rectangular. Only the side where the door is opened has a window, and the other sides are not breathable.

The location was VERYYYY convenient and accessible to everything including Westfield mall across the road. Private parking space is included 💯 The kitchen had everything including pots and dishes etc. There’s also a washing machine and dryer included with washing powder. Fast wifi and a very safe and beautiful spacious balcony. I’m definitely booking this hotel again on my next visit.

Family room with good value for money, surrounded by shopping malls and supermarkets, is very convenient. There is a bus stop and a train station at the door, and the traffic is convenient. Slightly far from the city.

Facilities: very clean Hygiene: not bad Environment: very good Service: very good There are Chinese restaurants and other western restaurants nearby, overall it's okay There are more Indians nearby Luggage storage is possible for free

We had bed and breakfast package for four nights. Room very clean, modern and spacious. We were moved from Deluxe to Superior because of no hot water. There wasn't much difference between D and S except the view in S was unobstructed and there were outside chairs and tables in S rooms. I think myself that all rooms should have tables and chairs outside. NO COMPENDIUM to explain facilities. NO SKY which surprised me. INTERNET in rooms,no limit on use. HEAT PUMP was blowing cold air onto the bed and I couldn't change it much so had to turn it off unfortunately. Didn't like to have windows open at night as there were no safety catches. The rooms were a bit bland and could do with a picture. BREAKFASTS were very good, especially the full cooked one. But I did find they weren't consistent. One day you would have 1 sausage, the next day 2. The pancakes were listed as having cream with them. One day there was some, the next day nothing. Staff were all very nice and helpful. A nice quiet place to stay.

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

So clean, comfortable, lovely and full of greeneries with a garden and a little fountain. Good value and a pleasant surprise! Feels like a nice countryside stay but with good bedding, pillows and service.

Good location, parking and friendly staff. Anything else that may have been positive was overshadowed by the room air conditioning not working and the room being a consistent 22 to 22.5 degrees despite the wall panel being set to 19 degrees and resetting it. Asked to move room to one with a working air conditioning unit but had the same problem. A hotel should not be advertised as having air conditioning if it clearly does not. Some of the TV channels did not work and you would expect more from a hotel of this calibre with less channels available than the standard freeview package. No sports channel. The built in Chromecast did not work either. The beds were very hard but more from the style of bed so if you like soft or medium beds this is not the hotel for you.

Overall, it was pretty good and very cost effective. Helpful staff. • Luggage storage room available. Laundry service avail on site (4 bucks for washing machine, 4 bucks for dryer & 2 bucks for washing powder), Ironing service was free of charge. • Toothbrush & Toothpaste were available upon purchase @ the reception. Hot water, box fan, kettle, small fridge, tea, coffee, sugar, clean towel, soap, shampoo were all avail. The first two nights I stayed, I had to use a shared bathroom, however, it was very clean. After that I extended my stay where I was moved to another room which included a bathroom. Also, perfect location as it is situated on the busiest street in the city centre where you'll find a lot of restaurants & shops nearby even supermarkets. * The down part was that it gets very noisy at night, you could hear the traffic & people on the street screaming. Plus, the mattress wasn't in its best shape.