Bavaro Hotels with Balcony

The hotel's various payments require greater transparency, such as the extra children's meal charges, which cost a lot of money. Although the hotel agreed to refund the money in the end, it inevitably affected the mood of the trip.

The hotel is big and super nice The beach was not top I understood that the period was not the best one. In term of foods super nice especially the idea of having dinner à la carte. That changes front thé buffet The animation team is cool and you can not get bored Highly recommend for couples or family

On the first day of my stay, I first checked the toilet of the toilet. The toilet of the toilet was not cleaned and disinfected. I wiped the toilet with toilet paper, and there were yellow urine stains on the toilet paper. The coffee, coffee mate, and sugar in the room are not replaced in time every day. Lack of nightshow.

Ocean Blue is a medium size resort. Not small. Not huge like Iberostar. However it has lots of fine dining (5) onsite just like the huge ones. Their beach is perfect with lots of free cabana like shaded seating. Only surprise was our scuba shop was onsite but actual dive boat was 2 resorts down the beach at Iberostar. A 10 minute walk, no problem. This side of island a bit choppy for diving. Smoother on South side. Resort super clean, safe and friendly staff. More young families and older couples. No Spring Break teens! Highly recommend this resort for families.

This review is for the UNIQUE part of Lopesan Costa Bavaro. My wife and I spent 4 nights in May 2023. We had an amazing time during our stay that was nothing short of amazing. Our butler Victor was amazing and made sure no question went unanswered, no request was too much for him. We spent most of our time in the UNIQUE specific amenities (Restaurant/Bar/Beach/Pool) – the breakfast and lunch buffet very tremendous, the food was great and there was something for everyone. We especially enjoyed the fresh passionfruit at breakfast. The service at the beach was great, rarely did we not have a passionfruit margarita in our hands. The restaurants for dinner (We did the Steakhouse, the French restaurant, the UNIQUE only restaurant and the restaurant where UNIQUE members don’t have to pay extra to eat at) where all really good – the food was always very tasty, the presentation was appealing to the eye and service was friendly and fast. The room was clean, quiet and we always came back to a perfectly made room after our time at the beach. We are looking forward to our next stay!

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

It’s a very great resort and people out there is very kind. The restaurant Skybar has a beautiful seaside view. Johanny is very nice and kind to help us check in. Something went wrong with the air conditioner but they help change another room. Very great.

Excellent service. People working there were always very helpful whenever assistance was needed. Food was tasty, and the room we booked (suite with swim out) was awesome. The place is very big, so be aware that there will be quite a bit of walking to get to the lobby (where most restaurants are). When getting ready to leave, you can ask for the bellboys to get the baggage with you back to the lobby in one of the golf cars that they use to move around.

Based on my experience, I believe several critical areas need immediate attention and improvement: First and foremost, as a Barceló Unique Member, I expect a higher level of recognition, service, and care. I’ve stayed at Barceló hotels more than 12 times worldwide, including multiple times at the Occidental Caribe, and this was by far the worst experience I’ve had. Upon arrival, I was greeted by a massive line at check-in. There were no seats available for my wife and son, and no welcome drinks were offered despite the heat. My wife had to leave the line to get drinks from the bar, which should never happen at a hotel of this caliber. After standing in line for 2.5 hours, I finally received my room key. This is unacceptable for any guest, but particularly for a loyal, high-status member who had made a special request for our anniversary celebration, which was ignored entirely. I requested a room upgrade, as I usually receive at other Barceló locations, but was curtly told no, without explanation. When I mentioned my Unique Member status, the front desk staff responded, “What’s that?” I was in disbelief that they were unfamiliar with their own loyalty program. To make matters worse, I was given one of the furthest rooms (7412) on the 4th floor of the 7th building, despite knowing from previous stays that better rooms were available closer to the main area. Additionally, there were no welcome drinks in the room, something that other Barceló hotels, including the Occidental Caribe, usually provide to loyalty members. The poor service extended to the following day when my son forgot his room key card in the car. I approached the front desk, and an employee named Emeli Fortunato treated me rudely in front of my family. When I requested a new key, she refused unless I paid $23, claiming it was my responsibility. She became argumentative, insisting that I was told this at check-in, which was untrue. I had to tell her to stop arguing and asked to speak to her supervisor. She initially refused, saying she didn’t have one, which I knew was a lie. After much persistence, Juan Vazquez intervened to resolve the situation. The next morning, I met with Manager Alberto to explain the situation. This experience left me feeling unwelcome, and I regret spending my money on this stay. I have always been a loyal Barceló guest, but this was the first time I have ever felt compelled to leave a negative review. That said, I would like to acknowledge and thank CSR Martires, an excellent employee at Barceló. Unfortunately, he was on vacation during our stay, but he returned on our last day and made us feel welcome. When we explained how poorly we had been treated, he apologized and showed the same excellent customer service we’ve received from him in the past. It’s too bad he wasn’t there on the day of check-in, but kudos to Martires for exemplifying the kind of service I’ve come to expect from Barceló. In summary, I urge the hotel to improve staff training, parti