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9.4/10
Amazing
GGuest User1. The hotel is clean and sanitary, and the service attitude is good. Many rooms are basically fully booked. The first floor is a bit damp, and the upper floors are better.
2. Ctrip published false information, marking that there is a kitchen, but none of the hotel's room types have one, and the hotel manager also showed us the situation they published. It is unclear why Ctrip misled us. Therefore, the seafood bought from the crab market cannot be processed, which is very deceptive.
3. Ctrip's room types with different prices are actually the same room after verification with the hotel. The area and room types are the same. One shows breakfast for 3 people, and the other shows 2 people. My order is for 3 people, but there are actually only 2 people and the hotel has never had information about breakfast for 3 people.
4. Due to the false information published by Ctrip, check-in was inconvenient and I could only check out one day in advance. Ctrip claimed that I could not check out, and the hotel disagreed, but I was at the front desk at the time. The hotel fully agreed, and did not receive the order payment, so the money was withheld by Ctrip and had nothing to do with the hotel. Finally, after feedback, it agreed to refund and claimed to return a symbolic red envelope of 36 yuan as compensation, which has not yet been received.
JJura thé bratI cannot say enough good things about our stay. The room was spacious and clean. We loved the outdoor bathtub and shower and even enjoyed our last morning when it rained. This really added to a unique experience.
If the room wasn’t enough to recommend this place, then I have to next talk about the incredible staff. Each person went above and beyond normal expectations to ensure that our stay was special and we were not lacking for anything. The breakfast that was included was fantastic and very filling as well.
Walking down to the private beach and pier you can really enjoy the sunset and privacy. I believe that this resort is why we love Cambodia.
JJonesPeaceful retreat close to the Crab market and Kep Nature reserve. Fantastic service from a yummy breakfast to drinks by the pool and help in booking scooters and transport to the Bungalows. Simple, clean room with huge bed and a good size bathroom.
Ffei8The hotel with mountains and sea behind, sleeps cool at night, can be reached in about 5 minutes from the crab market, the owner is very welcoming, and the service is attentive
DDean Toone2nd time of staying at this hotel and a bit of a let down this time. Not sure if new management but everything is run on a very tight budget. The reviews look good but for a hotel that's been open since 2020 and it to have less than 10 reviews that speaks for itself. My last review was not there either so looks like previous ones have been wipped.
Breakfast was included in the price, but choice was very poor. Its either noodles or eggs and toast. That's it. They don't have a fully stock bar to relax in after a long day like it boasts. They do not have any spirits and don't even have any beer. All they have is red wine, and they will only sell you it by the bottle.
Staff are nice pool was nice and room was clean but its a good 2 star at best and certainly not worth the price charge.
To the hotel, suggest you amend your write-up of the hotel as its now misleading on so many fronts.
Sorry, it's not like me to give a negative review but you have a long way to go to be worthy of a better one.
GGuest UserThe location is very good, it is very convenient to eat a night, the room is very comfortable, really great! I thought it was not good to see the picture at the beginning, the field was unexpectedly comfortable, the environment is very good
GGuest UserThe manager of the hotel was really friendly and chatted with me when I arrived. The other staff members I spoke to in the bar were nice and attentive. The location of the hotel is perfect for the beach and the restaurants nearby. The rooms have large glass doors so you can see the sea from your room easily. The hotel bar has a lot of drinks and a full menu of food and snacks. The room was clean and big - there is a kettle to make tea and coffee. I would definitely stay here again next time I visit Kep. It was a great short stay in Kep Beach!
LL EFWe were nicely welcomed and checked in very easily. The bungalow was quite roomy, a little hot but we had a mobile fan that was just enough. We were right in front of the swimming pool which was accessible even at night so we had one last dip to refresh before going to bed. The vegetation between the bungalows made for a nice and relaxing atmosphere.
MMINJUNBooked a double bed in the sea view room. It was quite large, with a balcony facing the sea, and breakfast was okay. At night, the family was sitting on the balcony blowing the sea breeze and drinking red wine. It was romantic, casual and relaxing! The surrounding environment is good, the sea view is also very wide, it is a good trip!