Tromso Hotels with Balcony

Front desk service was friendly and upon seeing my membership status, gave us room upgrades. Though the room was clean and modern, the bathroom is in desperate need of an upgrade. The bathtub has what looks like years of yellow staining, showerhead from the 80s, hairdryer would struggle drying writing on paper. The fact there were no photos anywhere of the bathroom means they know exactly what I'm on about. Would not stay again purely because of it.

Pros: - Beautiful view - Daybed was as comfortable as the bed - One of the most conveniently located hotels in Tromso - Delicious, well-seasoned breakfast Cons: - Hotel amenities are lacking (toiletries, facial tissues, phone to contact conceirge) - Only one staff member after hours, no form of room service then - Staff aren’t attentive enough. Notably, towels that were removed were not consistently replaced with new ones (One night all were removed, none were replaced. Another night, all were removed and only one was replaced)

I have upgraded to deluxe house from the hotel email due to adding two friends of mine are joining. I have paid so much extra to top up from the hotel. When I checked in, the receptionist said I have to pay extra NOK 200 because I did not inform them that I have 2 extra friends are joining. Firstly, I did call to the hotel to check how much I need to top up due to two friends are joining. Second, the deluxe house is meant to have 4 -5 people to stay in, we have 4 people in total. Third, I booked this hotel on my first night and last night in my Tromso trip. I’m looking forward to stay river view and garden view. But unfortunately the service that I received is extremely disappointed and bad!!