City of Manila Hotels with Balcony

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

The location is good. The staffs are nice. The place is clean as well. However, I wish they’s spray the room with some kind of air freshener as well. The room smelled like a person’s sweat when you open the door. Good thing I brought a perfume with me to hang in.

Thank you again for this stay. We always choose Tropicana, and once again, we were completely satisfied with everything: the staff's service, the facilities (especially the pool), and the delicious breakfast.

”We had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. The location is very convenient, with easy access to restaurants, shopping centers, and tourist attractions. We felt safe and welcomed throughout our stay. Great value for money, and we would definitely stay here again. Highly recommended!”

My stay at Lido de Paris Hotel in Manila was a mix of convenience and areas that could use improvement. The location is definitely one of its strongest points — it’s close to major spots in Manila, making it easy to get around. The lobby and common areas have a classic, slightly vintage feel, which adds character. The room itself was decent, though it could benefit from some updates. The bed was comfortable enough for a short stay, but certain amenities felt a bit dated. Cleanliness was acceptable, though not exceptional. Staff were generally polite and helpful, especially at check‑in. One thing to note is that the surrounding area can be busy and noisy, especially at night, so it may not be ideal for light sleepers. Still, for travelers looking for an affordable stay in a central location, the hotel offers reasonable value.

This is in Birch Tower in Bacobo St. just a few steps from Robinsons Place Manila Mall. Location wise. A nice place to stay, great city and sea view. Though neighbors are noisy. Loud doors sometimes they are shouting and loud knocking. No water and towel change on my second day even after I specially went to the front desk. Front desk staff was nice and friendly. Perhaps he just forgot. Bring your own slippers. Overall, still a great place to stay.

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.

I love how approachable the front desk is, everytime i need something she's not annoyed she assist me with a smile. I can highly recommend this place i also love the room.

I will always keep them ahead in terms of the noise-free environment, beauty and cleanliness of the hotel, and their behavior was very friendly which impressed me, the most interesting thing is that they have a rooftop bar where you can relax and take in the fresh air and enjoy the beauty of the city, guests from different countries are present there with whom it is very enjoyable to spend private time.

The Las Palmas Hotel De Manila is a fantastic choice for travelers looking for an excellent combination of value, convenience, and service in Manila.” Here is a good review you can use: A Great Stay with Exceptional Staff and Location! ”I recently had a wonderful stay at Las Palmas Hotel De Manila and would highly recommend it, especially for travelers who prioritize location and service. The staff truly are the hotel's greatest asset. From the front desk to the housekeeping team, everyone was incredibly friendly, helpful, and attentive. They were always quick to offer a smile and assist with any request, making us feel completely welcome and at ease during our entire stay. The location is superb. It is situated in a vibrant part of Manila, making it easy to explore the city. We were just a short walk away from Robinsons Place Mall and other key areas like Rizal Park and Manila Bay. Being so close to shopping and dining made our trip extremely convenient. The rooms were clean, comfortable, and provided good value for the price. While some rooms are more compact, they are well-maintained and offer all the essential amenities, including complimentary bottled water. If I had one minor suggestion for improvement, it would be to brighten the room lighting. Otherwise, for a clean, safe, and perfectly located hotel with outstanding service, Las Palmas Hotel De Manila is a top-tier choice and a place I would happily return to.”