John1991
August 17, 2023
First of all, because we booked this hotel very early, we forgot that we booked a jungle view villa when we checked in, and it was very late when we got back to the room, so I don’t know that the hotel gave us the jungle royal suite for the wrong room type, Afterwards, the hotel also theorized that the price of the royal suite is more expensive, but the fact is that the jungle villa we booked is more expensive. Regardless of the price, what we want is the view of the jungle villa. For this reason, my girlfriend and I were disappointed for a day, and it was my birthday , and the bathroom light in the room was broken that night, because it was too late, we didn’t want to trouble the hotel, my girlfriend broke the shampoo bottle because it was too dark to touch it accurately, and I fell asleep at the time I knew the reason was that the light was broken, and I was charged 400,000 rupiah when I checked out, so there was no theory, so after thinking about it, I was really innocent and helpless. Afterwards, Trip.com customer service refunded 200 Hong Kong dollars
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