Florence Hotels with Bars

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

The amenities were replenished daily, which was great because I could take them with me and use them at the next hotel! The bathroom was made of marble!

Overall, absolutely fantastic with an unbeatable location. Just a heads-up on the soundproofing and corridor design. We had a wonderful time celebrating our honeymoon at the Rivoli Boutique Hotel in Florence! First off, I have to praise their service – the staff were incredibly friendly and polite, always happy to help with any request. The biggest surprise was that the hotel, knowing it was our honeymoon, thoughtfully upgraded us to a deluxe room for free. That truly earned them major bonus points! The hotel's location is also superb. It's less than a 10-minute walk from the train station, which was a huge relief for us with heavy luggage, as the route is short and flat. The street where the hotel is located felt very safe at night, and there are many restaurants with different styles right downstairs, so finding food was never an issue. Breakfast was pretty good too, and both the rooms and public areas were spotlessly clean and felt newly renovated. However, there are a few minor points for improvement I'd like to mention. We stayed on the second floor, and while there's an elevator, the buttons seemed a bit temperamental – sometimes it took a long time to respond, and it occasionally skipped our floor entirely. Also, the corridor after exiting the elevator is quite narrow, and to reach some rooms, you even have to go up and down two steps. This could be a bit awkward if you have heavy luggage. What bothered us the most was actually the poor soundproofing in the room. The electronic sound from the door lock was very loud when operated, and it seemed like the vibration damping wasn't great because whenever the neighboring room closed their door, we'd feel a significant vibration and hear a loud noise. We were even woken up by neighboring doors opening and closing at 7 AM. Furthermore, the walls between rooms seemed quite thin, as we could clearly hear conversations and objects being moved next door. Aside from the soundproofing and the luggage handling routes, the hotel's service, cleanliness, and location are truly exceptional. If you're not sensitive to noise, this is definitely a perfect place to stay!

Facilities: The facilities are relatively new, on par with a 3-4 star hotel in China. The elevator is tiny; three people plus two suitcases fill it up. The hallway layout is very strange; some rooms on the same floor require going up a few steps. Unfortunately, I was assigned one of those rooms, and had to carry several huge suitcases up the steps. I checked in around 1 AM and was given a room on the second floor facing the road – incredibly noisy! The light rail runs until about 1 AM and starts again very early in the morning, so getting a good night's sleep was impossible. Major disappointment!!!!! Cleanliness: The cleaning was okay, I guess. The new towels were just casually placed on the sink, and the trash from previous use on the sink wasn't completely cleared. Environment: The overall decor is quite odd, very colorful. Service: Similar to a budget hotel in China; I wouldn't say there was any real service. I had a great experience staying at an Indigo hotel before, while traveling with Shangri-La in China, so I specifically chose Indigo this time, but the difference was huge. I'll definitely think twice in the future. The only upside is its proximity to the station.

This hotel's rooms are incredibly beautiful and clean! They provide a wide array of disposable amenities, including slippers and body lotion, which is quite rare for European hotels. Our room even had a small balcony with a lovely view of the pool downstairs and the surrounding trees. While breakfast wasn't entirely to my taste, the variety was impressive, even featuring honey with a honeycomb. The front desk offers complimentary luggage storage, which was very helpful. A thoughtful touch was the free long-handled umbrellas available for guests, especially since it happened to be raining during our stay. The only real downside is that, despite being close to Florence train station in a straight line, the walk from the station to the hotel is actually quite long. Plus, exiting the Florence station involves going down a set of stairs, which is very inconvenient with large luggage. This made the walk to the hotel feel even longer, especially with intersections where poor signal made maps unclear and it was easy to get lost. Nonetheless, I highly recommend this hotel. The internal environment is very well-maintained, and the front desk staff are patient and polite. If I have the chance to visit Florence again, I would definitely choose this hotel. The price is truly excellent value for money.

The room's ventilation wasn't great; it felt a bit stuffy, and the air conditioning was practically useless. The facilities were quite old – the carpet, bedspread, and towels were all pilling. Breakfast was decent, with some green vegetables available. The location was relatively good; we could walk to all the attractions. After dark, we strolled around nearby and even stumbled upon a carousel and a large Milan Winter Olympics logo.

I can't help but pat myself on the back, and especially Trip.com, for choosing such a ”wonderful” hotel. First, the location is superb; it's convenient for everything. Attractions and the train station are definitely within a 5-minute reach. Second, as soon as you walk in, you see the cozy living room (as pictured), which I had to admire every time I entered or left the hotel—it's simply too heartwarming! Lastly, I can accept the breakfast that many criticize; it's a standard ham + cheese, and the rich, oily coffee is a highlight. My only minor regret is the lack of salad, but considering the price, it's not an issue. And finally, back to the room rate: excellent Trip.com often adjusts prices, and the last two nights saw a price drop…

The surroundings are really nice, and there's an outdoor pool. Even though it closed early due to the off-season and I didn't get to swim, the weather was absolutely perfect during those days, adding a filter to everything. It's a bit far from the attractions, and the bus station was very busy at check-out time. The tent got a little cold at night, but you can use the AC for heating, so it was fine. It might be more comfortable to visit in the summer, as winter is just too cold.

Excellent location, excellent treatment and service by all the staff, especially by the receptionist who is there in the mornings and who knows how to speak Spanish. Their kindness and attention: exceptional, the fact that it has a swimming pool, even if it is small, to take a dip especially in summer, with the heat that it is, is an important point to take into account, and although I have read that they do not warn that it does not have an elevator and that in many cases, like us, they send you to the second floor with many steps, it is true, but they also take your suitcases up and down. Without a doubt, I will stay at this hotel again on my next trip to Florence.

During my recent trip to Florence, I had the pleasure of staying at the Anglo American Hotel. Overall, my experience at this hotel was delightful, and I would gladly recommend it to fellow travelers. First and foremost, the location of the Anglo American Hotel is superb. Situated in the heart of Florence, it offers easy access to the city's major attractions, including the Duomo, Ponte Vecchio, and Uffizi Gallery. The hotel's central location made it convenient for me to explore the city on foot and truly immerse myself in its rich history and culture. The hotel itself has a charming and elegant ambiance. The interior is tastefully decorated, combining classic elements with modern touches. The common areas, such as the lobby and lounge, are inviting and provide a comfortable space to relax after a day of sightseeing. The staff at the Anglo American Hotel deserves special praise. From the moment I arrived, they were friendly, professional, and attentive. They were always ready to assist with any queries or requests I had, and their local knowledge and recommendations were invaluable in helping me navigate the city and discover hidden gems. My room at the hotel was spacious and well-appointed. The bed was comfortable, and the room amenities, including a flat-screen TV and minibar, met my expectations. The cleanliness and tidiness of the room were maintained throughout my stay, thanks to the diligent housekeeping staff. While the hotel does not have an on-site restaurant, it does offer a delicious breakfast buffet each morning. The breakfast spread was varied and catered to different tastes and dietary preferences. I particularly enjoyed the freshly baked pastries and the selection of local cheeses and cured meats. One minor drawback was the absence of a fitness center or spa facilities within the hotel. However, the staff was helpful in providing information about nearby fitness centers and wellness options, ensuring that guests have access to these amenities if desired. In summary, my stay at the Anglo American Hotel Florence was a delightful experience. The prime location, attentive staff, and comfortable accommodations contributed to a memorable visit to this beautiful city. While the absence of certain amenities was a minor drawback, it did not significantly impact my overall satisfaction with the hotel. I would recommend the Anglo American Hotel to travelers seeking a centrally located, well-appointed hotel with a charming ambiance in Florence.