3-Star Hotels in Florence

Beautiful little studio, perfectly clean and everything brand new. Made me enjoy my time in Florence even more. The security system available through email was super handy too.

Room is near station and so is walking distance. Also about 15-20 minute walk to the Basillica. Breakfast was included, and was very good. Room itself was spacious, bathroom was large, but very poorly designed, where the shower was tiny. Some upper floor rooms had a good view, our did not. Staff was friendly. Luggage could be stored before and after checkin. Overall enjoyed the stay good room, good service, breakfast and location.

Though it is a little bit old and antique if I can put it lime this, this hotel enjoys a very great location which you just need to walk about 5 minutes from SMN station. The street is full of great Asian food shops and just a couple minutes away from the famous central market. The service is good, and the breakfast is not abundant but is ok for a short stay. The washroom is old, and i cluldn't even be able to use the toilet, cause I need to pull the flush string quite a few times skillfully to make it work. The AC is really good, very useful esp in such a hot day.

I stayed with my aunt and my friend for 2 nights recently; we had 3 beds in the same room, 1 single and 1 double. The hotel had basic amenities - private bathroom which was a little small for me and a TV in the room. We didn't notice a kettle in the room but to be honest, we weren't really bothered since we had paid for the hotel breakfast. The breakfast had small selection of hot food: eggs and sausages were really good. The coffee machine wasn't working properly but the staff did everything they could to provide espressos for the guests. Speaking of the staff, they were so kind and amazing, The 1st staff we saw was kind enough to mark the local/popular attractions on the map and give us some guidance on what to do and where to go. They also gave us this incentive where we all got free breakfasts for the 2nd day after signing up to the hotel account (or something like that). The only major con about the stay was that our room was located right next to the elevator and it was noisy all morning and late at night so please if you can, ask for a faraway room!

Excellent customer service and ease of contact and access. Superb value for money and great size. Modern furnishings, comes with kitchen and iron and amazing toiletries. Ample cabinet and wardrobe space together with work table and another dining table. Nice private balcony too. Extra plus points for ability to store and retrieve luggage anytime you like in a secure passcode locked area with surveillance monitoring. Extremely convenient from airport and Rail station

It was an apartment building, and the room itself was quite nice, with disposable slippers and a water heater—more than most European hotels, enough for a hot cup of tea. However, firstly, registering online in advance took a lot of time; secondly, the location was too hidden and hard to find—I called the company, and the driver spent ages finding it. Thirdly, arriving early meant there was nowhere to store my luggage, so I called again, and they told me to go to a place called ”Joy Hotel,” but they couldn't explain it clearly, and I didn't understand either (my English is fairly good). It took me over half an hour to find it, even though it wasn't far. Finally, during check-in, I had to use an app, and each time I opened Ctrip, there were three doors to open. Because there were so many doors inside, I was completely confused. I finally figured it out by calling, but the internet was down… I was so frustrated! 😫 I called the company to come and help me open it. I sat at the door for ages. If your English isn't great and it's your first time staying in an apartment like this, be prepared. Anyway, I don't really want to stay in an apartment again—it's just too inconvenient.

The most beautiful, quiet peaceful place, breakfast buffet was great, the views are breathtaking, staff goes over and beyond, thank you Andrea, other guest friendly, everyone happy. Loved it want to return for a longer stay. Pool nice also

Convinient location. Close to the station and tram stop to go to the airport.

The staff were really friendly and helpful! I met the lady with beautiful grey hair who takes care of breakfast and cleaning during my stay. The big problem is she doesn’t understand English, I handed my phone for her to speak via Google translate. She didn’t say anything! A second later she started talking in Italian again. This happened a few times in 3 minutes of facing her. She denied talking on Google translate. So I gave up and walked away…she said “respecta”, I assumed it means “respect”. I kept showing her Google translate in Italian that “whatever you wanna say, you say here since I don’t understand Italian”. The guests should be informed/reminded of “quiet hours”. BUT it gets pretty noisy from the guests… when someone opens the doors, everyone hears it. I could hear my neighbours chatting, sneezing, coughing, and all that. My room is facing the backyard, last night some guests living downstairs were enjoying the backyard at 11 pm. it was loud! Shower was another problem, water didn’t seem to go down the drain properly. The bed was two twins joined together without any proper topper. Thus, the twin beds were moving away from one another at night if you sleep in the middle. This part is common sense, either the hotel puts topper or the guest sleep on one side of the bed. The WiFi was reliable. Breakfast was pretty basic. Make sure to bring good-quality earplugs with you…

The food, people, and location are really nice. However, the facilities are old. The door frame of the toilet suddenly dropped off and nearly hurt my friend. I hope they can improve them. Also, it is very safe for ladies to stay. The location is quiet and safe even at night. Although there isn't any elevator, the staff are friendly to help you to put your luggage to your room.