Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 24, 2026
Guest User
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Price per night from:VND 21,892,735
Posted on Jan 27, 2026
Guest User
Cleaning lady friendly and helpful. Owners who normally run the place out of town. Hotel is about 10 minute walk to town. Most of the road to plaza is paved. I ate at a very good restaurant in plaza. Almost all the restaurants offer excellent views and vegetarian options. The hotel has glorious views from the rooftop where they serve breakfast daily. There is coffee available or hot water 24x7. The area is quite except for cows mooing. Internet excellent. Hot shower excellent. Eggs made to order for breakfast. Google translate needed at hotel + in town. Wish all hotels offered filtered water. This would reduce the daily purchase of plastic bottled water. I enjoyed my stay.
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Price per night from:VND 1,188,640
Posted on Jul 29, 2026|Deluxe Two Double Room with Garden View
KENJO OOur stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu.
The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep.
The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised.
Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.
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Price per night from:VND 17,891,756
Posted on Jun 29, 2026|Superior Room, Garden View, Garden Area
Guest UserThe hotel is literally at the train station! Very convenient for taking train to Machu Picchu. However this is an eco lodge - 100 years old & it feels like that. There are no amenities to speak of, the onsite restaurant is very limited especially for vegetarian options.
The rooms are bare with floors & bed that creaks!! (Did I say it’s a century old?) The bathroom is very basic and more like a 2* hotel. Level of furnishings is again basic.
I paid $425 for 1 night & felt badly conned. Definitely not worth that amount.
Service- receptionist & all staff are very warm n friendly so that was really nice.
Cleanliness- very clean hotel.
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Price per night from:VND 4,397,192
Posted on Mar 26, 2025
Mananxi_MXExcellent! I didn't take many photos, but I'll give you the lowdown! First off, to visit Machu Picchu, you need to stay a night in Aguas Calientes. The town is really tiny, so even though this hotel looks far from the station, it's actually just a 3-minute walk. After getting off the train, it's a short uphill stroll to reach it.
The hotel is 4-star, and the front desk service is great. They offer free hot water and tea bags, and there's an elevator and luggage storage service. The rooms are huge, and the beds for two people are almost queen-sized each.
Room amenities are complete: there's a fan, heater, and extra blankets.
Worth mentioning: the Wi-Fi works exceptionally well, perfect for smooth video calls; and the water pressure in the shower is fantastic, making for a really refreshing experience!
Sleeping at night with the sound of the river was like a soothing white noise that helped me drift off.
I missed breakfast because we left too early, but every single hotel staff member was incredibly warm, patient, and attentive. After returning from Machu Picchu, we just relaxed and charged our devices in the lobby until it was time to head back to the train station for Ollantaytambo.
The price is also very economical and affordable. All in all, it was a fantastic experience! 😘 I highly recommend it to everyone.
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Price per night from:VND 2,874,490
Posted on Dec 15, 2023
Sham Latiff
This is a lovely hotel very near to the train station with lots of restaurants next to it. Its also very conveniently to go to the bus station up to the citadel. The hotel staff are very friendly and accommodating. They even helped us get a really good guide for our visit to the incan city. Highly recommended
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Price per night from:VND 5,146,890
Posted on Sep 28, 2025
n a g i
I stayed to climb Machu Picchu. The access was good and the bus stop to Machu Picchu was very close.
The breakfast time was relatively early and I had to get up early, but it was delicious.
Since there is no screen door, it is recommended to be careful not to let insects come in when opening the window, or to look outside without opening.
I was grateful that the restaurant in the series was discounted.
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Price per night from:VND 2,008,258
Posted on Apr 3, 2025
Guest User
Todo perfecto ! Me encantó el servicio del dueño del hotel me ayudó bastante en todo Super amable la verdad se portó conmigo. El desayuno estaba muy rico también y la cama muy cómoda. Excelente precio calidad
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Price per night from:VND 1,829,574
Posted on Oct 2, 2025|Classic Shared Dormitory
Robert_TaiThe dom room with bathroom and toilet was well cleaned. Great location, just next to Hot Springs.
You can get filtered water free of charge from the bar.
However WiFi network was not stable, very slow.
Overall, pretty good for a hostel
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Price per night from:VND 1,332,365
Posted on Mar 29, 2024
Guest User
The location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.
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Price per night from:VND 4,975,975