Premier Inn Basingstoke Town Centre

As far as I am concerned you always get what you expect from this group. The beds are always great and I always seem to get a very large room, with everything in place for an overnight stay. The staff are always helpful and breakfast is of a good standard. At just over £80 for the 1 night including breakfast, good value for the money and a lot cheaper than other hotels in the area. I would always check out Premier Inn whenever I have a night away.

Clean room, quiet and comfortable bed. 2 days for work in Basingstoke, this hotel did the job. Wanted to write a review to say how excellent Bobby at reception is - he’s a credit to the hotel. Incredibly helpful, informative and just generally great at his job!

Friendly receptionist and well instructed. The room was great and comfy to sleep. However come to breakfast, there was lack of choice for milk and soya allergy like no almond or oat milk.

Premier Inns are becoming less and less attractive due to their crazy pricing. No Premier Inn is worth £150 and more per night. This was £79 and at this price good value. It’s tired, bordering on scruffy in some parts but the staff were all helpful and the bed comfy. Big negative for me is not being able to open the windows.

Last minute stay at the Basingstoke Premier Inn due to train cancelations - staff were so friendly, food was great and the bed was as comfy as ever ! Honestly cannot recommend Premier Inn enough

I don't usually review but felt compelled after such a terrible experience. After a short wait while the room was supposedly checked, the manager, 'Dave', checked me in for a two-night stay in a standard double room on the 3rd floor. I was shocked to discover that the room had not been cleaned after the previous occupant. The bin hadn't been emptied and there were dirty cups and a stained cloth. Worse was to come, however. On opening the curtains, I found a completely shattered window (see photos). I promptly went to reception, expecting the staff to be as surprised as I was. They were not - they all knew about it and the manager had allocated it to me in that state. They offered a move to an 'Accessible' room on the ground floor, claiming to be fully booked. I rejected this due to noise (pounding dance music nearby and heavy traffic). Frankly, I had no faith in the hotel or its staff. Instead, I requested a refund, which was refused. Later I discovered that the bedding had a foul stench of body odour, with dead skin/congealed sweat on the headboard. Just disgusting. The broken window caused a strange echoing effect. After an awful night, I didn't want to spend the 2nd night there so booked a Travelodge. I am considerably out of pocket. On leaving Premier Inn Basingstoke Town Centre, I requested a refund under the Good Night Guarantee. The staff member refused, making various excuses. I contacted customer services through the website. After 4 weeks, they responded, refusing to honour the Good Night Guarantee, saying 'these issues do not fall under the good night guarantee'. I cannot fathom what would. They offered a measly £33, which I rejected by email. After a further 4 weeks, they responded, again refusing to refund. In their email, they refer to the 'bathroom' and their 'restaurants', neither of which I mentioned at any point. Premier Inn owes me a full refund and compensation.

Great stay here ,Fabby friendly helpful staff. Lovely & clean room -Everything spotless !! my 1st stay @ Premier Inn & I'll definitely be back -amazing sleep !!! Great prices & service Fantastic location & super quiet

Friend Birthday celebration and mind relaxation with friends getting together,shopping,sharing,dinner

I love this PI! I have used this hotel two years in a row now for Basingstoke Comic Con and will definitely continue to do so. Big shout out to Claire on reception she is amazing so friendly and helpful nothing is any trouble. Breakfast, fantastic your usual PI menu. Staff/Chef helpful and friendly. Check in and check out easy peasy. Hotel smells lovely and clean as are the rooms. AC is cold (thank god) unlike other PI's Ive stayed in.(looking at you Liverpool Albert Dock! A cats flatulence is stronger! Lol) I need working AC as I run hot and flush. The hotel is well situated to the town centre and quiet. Cheap if you book well ahead of time. Only £10 in a taxi from Basingstoke train station. £10 to Hampshire Court Hotel (Convention venue.) Just Eat deliver here also.