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9.2/10
Very Good
MMLS755What an amazing place!!! We stayed at the Senzeyuan Hotel which is nicer than the other two hotels in my opinion. Service and cleanliness was excellent and the ladies at the front desk were so helpful and kind. Feng Ting patiently gave us information and quickly responded to any requests we had during our stay. We were very close to the beach and hot spring / water park. There are so many things to do! I went with my daughters and they had a great time. The show and beach party was their favorite! We enjoyed our dinners at the western cafe by the beach. I wish there were more restaurants and things opened but I understand not many people come to the beach in October.
I also want to thank the staff at the hot spring/ water park for being so caring. My daughter had a minor emergency and they were very concerned and even walked us back to our room. We felt very taken care of and will definitely be back!
Mmuscle77Traveling with my parents and children during the Dragon Boat Festival, the overall experience had both pleasant surprises and minor drawbacks. The hotel's outdoor environment is a huge plus, facing the sea directly with fine, clean sand, and large green areas perfect for walks and playing with kids. Both the elderly and children had a wonderful time.
The staff's service was generally warm and attentive. We encountered a small issue during check-in, and the lobby manager communicated patiently throughout, resolving it efficiently and appropriately. Their problem-solving attitude was particularly satisfying.
The shortcomings were mainly concentrated within the guest rooms. All the in-room hardware facilities felt very dated; the furniture and bathrooms were quite old, leading to a subpar experience. If the guest room facilities could be renovated in the future, the experience would be much more perfect.