The hotel is a bit old overall, but the rooms are spacious. The service is quite professional, and the breakfast is plentiful. Even with many diners, dishes were replenished promptly, which is especially important during Ramadan.
The hotel boasts a French romantic style, exuding a retro charm upon entry. Despite its age, it's well-maintained, and the rooms are spacious. Before going to bed, we discovered the bathroom fan was very loud. We contacted the hotel for repairs, but the technicians couldn't resolve the issue. The front desk stated they were full of rooms of the same category and could only offer a lower-category room. Therefore, we were forced to contact Ctrip customer service at 3 AM to coordinate with the hotel manager. Ultimately, the problem was resolved with a room upgrade. While the front desk's handling of the situation was flawed and may have shown some discrimination, Ctrip customer service was very helpful. It's important to stand up for your rights when facing problems. The hotel swimming pool is currently open, with a small door leading to the public beach. Room facilities are complete, and the breakfast is average.
Nice location in quiet residential area near beach. Hotel has limited parking on site. Public areas and rooms were clean. Receptionist tried to reduce to a single room from the double that I had booked. Pointed this out and was given a double ...... next to the lift, despite the hotel being practically. Poor soundproofing meant that I could hear every conversation in the corridor.
Tried the pool which is on the second floor in the middle of the hotel. No towels available. I did ask a member of staff but none were forthcoming. Restaurant was empty and no bars were open as it was Eid. Service was polit and there was an extensive menu. Additional guidance on the menu explaining the dishes would have been helpful.
Bar and restaurant downstairs also closed.
Breakfast service staff were helpful and offered alternative options which were not laid out on buffet.