Bintan Hotels with Airport pickup service

I rated cleanliness as 4/5 as it was almost perfect clean but there was a cockroach in my room. This I might not fully blame the resort as we are in nature. This resort is perfect is you are looking for secluded and quiet spot to getaway for a family or a couple. You won’t need to venture out. But it’s a long drive to the resort to the ferry where you need to factor travelling time in your itinerary. I went with my family and the in-house farm was a blast for my kid feeding bunnies, chickens and fishes. Kiki the person in charge was very friendly and served us well. There is a club for kids activities. Service was perfect. Everyone was friendly and attentive to our needs. I would go back again. Take note that is 21% charges of tax on top of the prices - service charges and Govt tax.

Sprawling area with villas and hotels. Location - It's far from the city (no big deal cos nothing in tanjung pinang city) but near the ferry terminal. Full amenities but not sure about maintenance - seemed run down for flying fox, archery, wall climbing. Room was OK, bed and pillows were comfortable. The water pressure in the toilet was low and the shower was not enjoyable. Impossible to move around in Grab or Gojek and please book your rental. The one offered by hotel was high. In fact, hotel offers a suite of amenities but price is high. Took the buggy to explore and it was SGD 20/Hr. Had dinner in Coffee house and 2pax was SGD 80; service was good but quality not so (saltish).

I like that the location is 15 minutes away from the BBT ferry terminal and they provide free transfer to and fro. The hotel looks relatively new but it has a chalet feel rather than a resort. The beach is shared among 3 resorts and it is beautiful and clean. We ate the Indonesian buffet on Friday night which cost INR550,000 per pax. Loved the sate and kueh the most. During breakfast, we were directed to Angsana as cassia was full. Breakfast is average. The one room apartment is small but comfortable as they divided the space into bedroom, living room and kitchenette. Staff were attentive throughout the checkin, checkout, dining and transfer. All were smooth and quick. We happen to witness the release of sea turtles. Kudos to Bintan sea conservation team!

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

(Room) Our 3D2N trip was fantastic! The service, food and view was absolutely amazing. Our room was very cosy, just a tad bit dark. There’s air-conditioning and hot water so we were comfortable. The only issue we had would be the mosquitoes; we were bitten so many times. The staff at the DeCliff Cafe even gave us a bottle of insect repellent to ward them off, but the mosquitoes seem to be immune. Luckily the balcony doors were meshed so we could enjoy the view/get some light into the room. - (Easy reservations/transportation) Arrangements for transportation to and from the ferry terminal, reservations for dinner at Tanah Merah Seafood (super yummy!), our snorkeling day out with the Bintan Cool, and massage was done seamlessly with the help of the reception counter. - (Food) Before our stay, we checked out the reviews of the hotel from many sites, dating back to 2018 being the most recent ones, and many concerns were about the food being too salty. So we were considering to bring our own food, but we were so glad that we did not because the food was amazing! (1) DeCliff Cafe For dinner on our first day, we decided to have our meal at the DeCliff Cafe. Not only was the view breathtaking, but we were also pleasantly surprised by how yummy the food was. I had an oxtail rice set, and my boyfriend had the chicken chop. The onion rings were my personal favourite. (2) Breakfast For bfast on the 2nd day, we were given a menu instead of the typical bfast buffet at normal hotels (probably because there weren’t that many people at the point of time). The chicken fried rice was extremely tasty, and iced milk tea ended up being my favourite drink during our stay here. Bfast the day after was the usual buffet style, and the fried rice and soup were our pick for that morning. - (Special thanks to the staff) The service here is impeccable, and the staff here were very polite and friendly. Aguz took great care of us - always driving us up to our room because the whole place is atop a hill which we are ever grateful for. - (To note) Just the mosquitoes, bring mosquito nettings for your beds, and I would suggest long pants/tights instead of shorts. Sunscreen and mopiko is a must!

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

Amazing experience at Doulus Phos ship hotel. Staying on this amazing Guinness world record ship is definitely one for the books for me. I was once able to bought a book on this MV Doulus when it was sailing to sell books worldwide. The view, the amazing staff and the facilities are truly one of a kind. It was monsoon when we stay that’s why we didn’t manage to enjoy the infinity pool. We would like to come back to experience the outdoor movie with bonfire, the infinity pool and the sunset dinner. The food is great (“, ) and we truly love the amazing warm hospitality of the staff. Definitely we will be back with our family during summer time. It is a good place for family, friends or a retreat. The facilities is huge, a lot if possible activities that can be done and enjoy and not to mention that the tranquility. There is also a spa, it is still under soft opening and still undergoing for improvement but nonetheless it is worth every penny you have.

Beautiful & unspoilt location to get away from it all! The property is located on this stunning beach with an infinity pool to enjoy the views, together with the well kept gardens or beach to lie back & totally relax! The beach villa is well worth the extra & enjoys a comfortable rustic style with the view & gentle sounds of the ocean. The rustic style continues throughout with a picturesque decking accommodating the restaurant. The menu is varied, reasonable & we enjoyed exceptional dishes every time. The staff are all very friendly & welcoming at every encounter, particularly Anuar who is an absolute delight with such a cheerful & friendly nature, always wanting to make sure that his guests are enjoying their stay. We highly recommend this resort & island - it’s just a short ferry ride from Singapore & approx 50 minute taxi ride but you get to see the island at the same time too. Thanks for the earlier recommendation re: Taxis too. Don’t go for the ones immediately as you come through customs & immigration, but those just as you exit. (Barter too, as we paid 250,000 Ind Rupiat each way plus tip).

Basic but everything is ok for budget travellers

served for a day in Tanjung Phang, finishing the work, it's time to rest intentionally take comfort because it's strategic from the airport and the cost is quite suitable. The room is comfortable. The facilities are quite recommended. The breakfast is varied and delicious.