Ingo D
August 27, 2024
This "hotel" advertises with the slogan "A warm welcome awaits you at The Newholme Hotel". That is misleading advertising! In this "hotel", the 1st Floor Deluxe Twin Room was booked for one night via AirBnB. When we arrived at the "hotel", we found the doors locked. The management of the "hotel" obviously thought, it was more important to attach rules about the use of bed linen to the booking confirmation, than the access code for the electronic lock. After pressing the Ring videodoorbell, all we heard was incomprehensible murmuring. A person from another hotel came and only called the management of the "hotel" after we showed, that we had not received a door code. As quickly as he appeared, this guy was gone again. Now we were standing in a musty, damp-smelling hallway. The "bar" and the "dining room" were locked. Nowhere was a responsible person in sight to tell us where our room is and to give us the key. We rang the bell again and the same person was sent by management to tell us that the key was in the lock oft he door of the room we had booked. The „Deluxe Twin Room“ turned out to be a poorly renovated room (wallpaper badly stuck on) with a view of the backyard with scaffolding in front of the window. One positive thing to mention is that they made an effort to make it look "deluxe". Since we still had questions about breakfast and afternoon tea, we wanted to contact them via AirBnB. Unfortunately, both the scaffolding and the Blackpool Tower made cell phone reception impossible. There was no WiFi password to be found anywhere. After a 1 ½ mile walk, we were able to email the management for the WiFi password (which was supposedly on the key tag but was illegible). After waiting for 45 minutes, we decided to leave this "hotel" unused, throw our money away and rent a room in a Holiday Inn.