Hotels near Hacienda Santa Barbara, Bogota

I am bias with this place. I did an intership in this hotel 28 years ago and I absolutely love Hotel Hacienda Santa Barbara. It is still quite elegant and the area where is located is one of the best in the city. The service, the room, the bathroom, they are all great. I really love the breakfast buffet for the top quality of the food and the variety of native Colombian fruits. The staff (Edwin in the front desk, Don Pedro and Ana in the restaurant..) are extremely helpful and efficient. I will alway try to book this place whenever in Bogotá. Thank you

Rooms are large and well appointed. The staff is courteous overall. The experience could have been better: 1. At arrival, the staff wanted us to wait to check in while they took care of the Íbera crew who had arrived after us. Customers should be served in the order they arrive. Very rude and unprofessional. 2. Breakfast was mediocre. They do not serve soy or almond milk, despite being readily available in Bogotá. We had to go buy a bottle and carry it to breakfast, which was inconvenient. The hotel should provide a milk alternative. There was also too few staff for breakfast and often we had to wait for coffee refill and fruit to be available since there was only one waitress to cover breakfast. She was nice but at least another person should be available. 3. We reserved a premium room with two beds and were given in haste, to get rid of us so they could take care of the Iberia crew, a room with one bed. When we came back to get this fixed, the receptionist gave us a horrible connecting room with no blackout curtains and super noisy, room 311. At this point, it was late and we were exhausted so we waited for next morning to get another room. They eventually, through much insistence our part, assigned us the room we had originally paid for. No excuse, no upgrade, nothing, just a blank stare from the manager, she could not care about the issue we brought up. 4. Location: This is a residential area, which makes it hard to get in and out by car due to the street configuration. The hotel is across a canal that stinks so walking along or opening a window, not an option. The furnishings and decorations are very nice and elegant and the views from the terrace are nice. The clientele is quiet and well behaved. The cleaning staff is fantastic, the room was impeccably cleaned every day.

The hotel itself is of typical Hilton standard, rooms are immaculately clean, good size, great big comfy beds with good quality linen and fluffy pillows, a fabulous hot shower which after a month of travelling and mostly cold showers was a highlight, you cannot fault the room. The English speaking staff were helpful one of which gave us details of an English speaking Covid testing company which were super efficient. The location however is good with plenty of restaurants nearby, we walked to Chapinero for dinner one evening which was about 45/50 minutes but a good way to take in the city. Uber to the airport, Mount Monserrate and historic town were incredible cheap. A number of things that were just not good enough for a 5* hotel, firstly, and commented on by other travellers, there is no porter service for luggage, this is not something we ever need or use but it was glaringly obvious from the number of staff standing around the entrance watching customers struggling in with their cases that there is no effort or consideration to help which is the oddest thing and not something I have ever seen, even the taxi drivers will help you with your luggage. I do not believe Covid is a justification for this lack of service as their staff touch everything else customers come into contact with. Secondly, I was disappointed to see there was only one serving spoon for both scrambled eggs with ham and plain scrambled eggs which meant the ham had fallen into the vegetarian option for eggs, I established you could order fresh eggs, so I explained that I was vegetarian so just eggs but definitely no ham, I was very annoyed to wait over 25 minutes for eggs to arrive with a bit of ham in, again, this is just not acceptable anywhere let alone a 5* hotel International hotel The spa area was not particularly inviting, and only open early morning or in the evening and the sky bar area show in pictures is not open at all, it is also signposted VIP, so perhaps not open to all visitor anyway, so don't assume you will be able to sit overlooking the city. Just not quite good enough for a 5* hotel but all of this is easily fixed, just needs the Management to implement better staff training.

Everything was good super good food buffet style, the staff maximum , purge pulp, Recommendation , have tourist suggestions to places to visit x the tourists.where are the recreation places,where you can buy.ect

This hotel and staff were the most kind, courteous, helpful, clean and family oriented - I mean they make you feel like family! I have spent many nights in hotels because of my line of business in real estate and I have NEVER loved a hotel experience like my ten days at this hotel. I never write reviews, good or bad. You cannot go wrong here. Tourists will understand when I say that feeling safe is a must, especially in another country. In the room there was a personalized safe to keep your valuables secure and the staff NEVER enter your room unless directed by guests. The rooms are spotless and fresh smelling, the staff is the hardest working, going beyond with every request - completely and always. This hotel was also the cleanest and best stocked with any amenity needed. My partner and I enjoyed the sanitized saunas, jacuzzis and gym - permitting us to create special long lasting memories! Come to Bogota and stay at this hotel; you will thank me. ＜3 We hope to stay here again, very soon. Special thanks and regards to Karen, Juan Carlos, Diego (all amazing hotel staff) and Orlando (our hotel shuttle driver). You are the best (you killed it) and we thank you from the bottom of our hearts! Siempre tuyo ~Patti xoxoxoxoxo

The room is big, the bathroom is big, the view outside the window is great, the breakfast is good, there are many Chinese people living here, it should be a good choice...

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

We stayed 2 nights and were very happy with the hotel. Location for a visit to the tourist hotspots is excellent. They are all at walking distance from the hotel. Shops and restaurants are almost at the door. You can easily walk to the cablecar for Monserrate and to the Casa Museo Quinta de Bolivar. La Candelaria is very close to the hotel. Plaza de Bolivar, Museo del Oro, Museo Botero... all at a short walk. Remember that the museums are free on sundays. The hotel is modern with a nice room with all the comfort you need, minifridge, tea and coffee, safe... Everything very clean. Good breakfastbuffet. We had no problem with the system of entering or leaving the hotel. It worked all well. Recommended.

This is a relatively well-comfortable hotel, because the beds are comfortable and is quite clean. The biggest problem is that they don't even let you finish with your luggage, when he's already calling you to charge, the boy who called us to charge was altar and disrespectful, And I had a look like I was doing something to us because I told you that it was waiting. The reason why we didn't pay just when we arrived was that the lady of turn did not use the computer phone.