Hotels near Plazoleta Gustavo Restrepo 2, Bogota

Let’s start with the good. The hotel is very charming, nice decor and very clean. The staff is friendly and the breakfast nice. So the reality: this is really more of an upscale hostel than “hotel”. Check in went well, however there were many things that could be improved if disclosed at check-in: you have to ask for key to in room safe (which is tiny), you have to ask for the hot water to be turned on for your shower, there is a really lovely upper outdoor terrace which no one advised us of so we only figured it out the night before we left. Wi-Fi was not provided on check-in, we had to come back and ask. All these things are really not that big of a deal but it would’ve made a lot of trips back to the front desk unnecessary. The most aggravating part of our experience was the noise. You hear absolutely everything including the doorbell to the hotel, which ruminates throughout even late at night, and very early in the morning. We were woken up at 4:30 AM twice due to chattering. We asked for two extra pillows, and they were not able to provide that for us until our last night. There were no cups in the rooms. Also, the room we had was number nine on the second floor, which was adequate, however there are no windows just a stained glass window which light would be men making it difficult to sleep. We were given a remote control for the television, which even with a battery change and never ended up working. Lastly, the hotel is on one of the steepest hills in the area. It is a good location just be prepared for a steep climb to the hotel.

In 14 years of traveling internationally, I have never been treated in such a rude manner. When I came here I told them that I was allergic to certain chemicals in cleaning, such as bleach. For the first week everything was fine, then the cleaner Cindy decides to use chemicals in my room, I came back and got a terrible reaction, then they changed my room, and all the sheets they put on the bed in the new room were stained or dirty or stank. I had to get them to change it six times to find clean sheets. Each time Cindy got angrier and angrier. She had no problem with me sleeping on dirty sheets. Then the new room they put me in was above the kitchen in restaurant so I could not sleep because of the noise starting at 7am finish at 10pm. Then they say they would air out the first room and I could go back in the next day, instead they put another guest in there. The next day after that guest had left the room, it still stank of chemicals -as they did not even clean it or open the window in the bathroom- (where the only air is) they left it filthy from the last guest, ( have photos) Cindy lied that she cleaned it (even though there previous guests towels were still hanging in the room, and she was very rude to me. She was angry that I communicated to the Management what was going on so she became malicious. Then the other cleaner Alejandro purposely took my sheet off my other bed in the noisy room and left me with no sheet. Then the receptionist Stephanie laughed in my face for five minutes when I complained, she then came up to my room and got a sheet and got me to help her put it on the bed even though I'm a paying guest (This was at 5pm after waiting all day for my room) I said the sheet was dirty, she got angry and went and got another, this one was also dirty and stank, so I said softly to her that this was also dirty, and she got so angry and just walked out of my room and ignored me. When I came back from the restaurant she left me locked outside for 15 minutes and did not open the door. Another guest who had just arrived was waiting to. It's 9pm and she will not give me a sheet. Do not stay here if you are a ”gringo” they treat you like an animal as they will not treat you in an equal manner if you do not speak Spanish perfect. I speak some Spanish but none of them ever slow down their Spanish so I can understand. They just speak super quick, with no care, also not one speak a word of English. (which is ok, but they could be patient with Spanish). And if you are in the middle of communicating at reception and a Latino comes up they will just ignore you in the middle of the sentence and talk them. I have traveled all over the world and without doubt Stephanie and Cindy are the worst staff I have ever seen at any hotel I have ever stayed at anywhere in the world. Bottom line is I just wanted to pay for a clean, quiet room, which is the purpose of a hotel. They seemed to have forgotten that.

I love the location! The apartment is beautiful and the building is very new. Just a short walk downhill to all the beautiful spots in the heart of Bogotá !

Hotel w bardzo dobrym położeniu w samym centrum przy głównym deptaku. Obsługa w recepcji bardzo miła i pomocna. Śniadanie w porządku. Jednak zdecydowany minus za brak klimatyzacji i wentylatora. Do tego okna, których nie można otworzyć. Pokój mały, więc przy ponad 20 stopniach na zewnątrz po prostu się dusisz. Dodatkowo przy hotelu dyskoteka, więc o spaniu nie ma mowy. Cena adekwatna do jakości pod warunkiem, że śpisz 1. noc

We arrived at this hotel in the early hours of the morning (4am) after a long haul flight from the U.K. We were obviously very tired and check in was done very quickly and without any stress. We were taken up to our room which, on the face of it seemed spacious and nice, if a little tired, and went straight to bed. I can't fault the customer service, everyone was very professional, polite and welcoming. Disliked · As I showered the following morning, I noticed a dripping coming from the ceiling above the toilet and the ceiling was bowing. We agreed that once we were ready we would report this to reception. I was just drying my hair and there was a big whoosh and part of the ceiling came down! Luckily, no one was hurt but I am surprised that the housekeeping service had not picked up on the leak previously, as this had obviously been building up for some time! I called a lady from housekeeping who was along the corridor from us and she came and had a look and we were swiftly moved to another (not so nice) room that had a ceiling but we guessed had not been used for a while as smelt musty and when we ran the tap the water initially came out brown! It was the first day of our holiday and for the sake of one night didn't want to make a fuss! From our experience, the rooms badly need a refurb but the customer service we received was good.

My second time staying at an Ibis; LOVE these properties. The rooms are very basic but you'll have what you need. The property is fun and stylish, staff was helpful (including arranging midnight airport transportation for us) and there's a full service bar and restaurant. The breakfast buffet has an amazing selection of dishes; I wish hotels in the US offered breakfasts like this! The National Museum right across the street is well worth a visit and you're a short drive to Monserrate and Candelaria.

This hotel and staff were the most kind, courteous, helpful, clean and family oriented - I mean they make you feel like family! I have spent many nights in hotels because of my line of business in real estate and I have NEVER loved a hotel experience like my ten days at this hotel. I never write reviews, good or bad. You cannot go wrong here. Tourists will understand when I say that feeling safe is a must, especially in another country. In the room there was a personalized safe to keep your valuables secure and the staff NEVER enter your room unless directed by guests. The rooms are spotless and fresh smelling, the staff is the hardest working, going beyond with every request - completely and always. This hotel was also the cleanest and best stocked with any amenity needed. My partner and I enjoyed the sanitized saunas, jacuzzis and gym - permitting us to create special long lasting memories! Come to Bogota and stay at this hotel; you will thank me. ＜3 We hope to stay here again, very soon. Special thanks and regards to Karen, Juan Carlos, Diego (all amazing hotel staff) and Orlando (our hotel shuttle driver). You are the best (you killed it) and we thank you from the bottom of our hearts! Siempre tuyo ~Patti xoxoxoxoxo

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.