Guest User
February 5, 2023
Upon our arrival, at about 18, we waited almost 10 minutes before someone would open us. The first floor room, as well as the period villa itself, was not so bad, quiet but very cold. The radiators were completely off, they told us perhaps due to badly set timing. We remedied this by turning on the air conditioner; we found them warm enough on our return at about 11pm. The room was clean and tidy, apart from the fact that we found other people's shampoo and shower gel inside the shower itself. There was no hairdryer in the bathroom. Very uncomfortable bed, it was not level (we slept there 2 nights). The room key looked like a common interior door key, which didn't give us security for valuables left in our absence (pc). Minimal breakfast: objectively there was a bit of everything, low quality, and gluten-free things weren't indicated (they were only indicated the day before) so anyone could take everything. We had asked to have milk, which we actually had, but we wouldn't have known how and where to heat it. The second morning there was no fruit, the hot drinks machine was empty (we wanted a hot chocolate but water came out) and one of the cups available was dirty, as was the table full of crumbs both mornings. Staff almost completely absent in the structure, little attention in the advice to customers. For example we had to park the car, we were offered to leave it inside the (broken) gate for 15 euros. Upon our refusal, we were explained how to pay for parking with the app, at around 7.50 euros from 8 to 18. After downloading the app, we discover that in the next street (50 m) the parking area changed and you paid about 2 euros less. Absolutely inadequate value for money, we won't be back.
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