Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jun 15, 2026
Anonymous UserThe location is convenient if you are looking to stay away from the city center and avoid expensive public parking. A little noisy due to main traffic road but overall it's ok.
While the hotel offers onsite parking, it is pricey at AUD 40 per night, and the carpark spaces are very narrow and limited.
The room does not come with an amenity kit; however, a plus point is that it includes a refrigerator, a microwave, and some basic utensils, bowls, and plates. I appreciated the additional basin in the room.. while small, it was better than nothing.
The bathroom basin is poorly designed it is nearly impossible to wash your face there without hitting your head on the faucet! The shower is fine, but the floor gets wet easily because there is no shower curtain to block the water from reaching the toilet area. Additionally, no toiletries are provided other than basic shampoo, shower gel, and conditioner.
The hotel does not have an in-house laundry service, but there is a laundromat located at the open-air carpark directly opposite the hotel.
For dining, there is a McDonald's and KFC nearby, about a 5-minute walk away. Alternatively, you could drive over, as they provide their own parking.
The breakfast is extremely basic, consisting only of bread, a toaster, fruit, and a machine for milk, coffee, and tea. The staffs were very friendly and makes you feel like home
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Price per night from:US$123
Posted on Mar 28, 2026|King Room with City View
Guest UserThe lobby smells lovely, and the hotel is very clean. However, the facilities are a bit dated. It's very close to Story Bridge, making its location a real asset. It's suitable for a 2-night stay, but not ideal for an extended visit. Also, the soundproofing in each room is quite poor; I could hear the foreigners next door having a meeting at 6:30 AM (they're certainly hardworking and ambitious, I'll give them that...).
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Price per night from:US$205
Posted on Jun 3, 2026
eee999The location is pretty good; it's within walking distance to the Central Station, although the uphill walk might be a bit tiring with heavy luggage. The front desk service was excellent, and the Hong Kong gentleman who helped us made communication very smooth. We stayed in an accessible twin room, which was quite spacious, but the showerhead in the bathroom was old and had tape wrapped around a damaged connection. Since we had an early flight the next morning and couldn't make breakfast, the front desk kindly provided us with packed milk and cereal. Overall, it offers good value for money!
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Price per night from:US$117
Posted on Jun 14, 2026|8 Bed Mixed Community Dorm
mokepanThis hostel has a great location, but I had a truly disappointing experience. What happened was that groceries I had bought were thrown away. They usually store items in the fridge on the first floor before discarding them, but when I asked at the reception, the staff member acted annoyed, saying they didn't know anything, and didn't apologize at all for throwing away my food without permission. Additionally, there's no freezer, so if you're planning to stay here next time, it might be good to keep in mind that you can't store frozen food, your groceries might be thrown away without your permission, and you might not receive an apology.
Furthermore, the toilets at this hostel were clearly not cleaned and smelled terrible from the start. I also had an experience where the curtain on my own bed was opened without my permission, which was not a good experience. If you're paying the same amount to stay in the city, you might be more satisfied elsewhere. Of course, not everyone will have the same experience; there are friendly and polite reception staff members. However, my experience is also a fact.
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Price per night from:US$32
Posted on Mar 13, 2026
Guest User
My Worst Experience at a W Hotel to Date
I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking.
There were several significant issues that made for a very uncomfortable night:
Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below.
Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep.
Between the mechanical noise and the poorly placed AC, I barely got any rest.
Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush.
Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W.
Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.
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Price per night from:US$243
Posted on Jun 7, 2026
KennyNZService: The front desk staff were very welcoming and tried their best to accommodate my needs.
Environment: Located in Brisbane city center, King George Square is just across the street, and the pedestrian street is a bit further. It's about a 400-meter walk to Brisbane Central Station, and two blocks to the Queen Street Bus Station (it's underground, so you need to take stairs).
Cleanliness: It was relatively clean, but the carpet was a bit dusty.
Facilities: The elevators are a bit old but mostly functional. All the room's appliances work, and the central air conditioning is powerful.
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Price per night from:US$133
Posted on Jan 31, 2026
Guest User
This accommodation was in a spectacularly convenient location for a GIG that I was attending this week.
The Team on-site were incredibly helpful. I had a small issue when I got there with the fridge not working and it had tripped the breaker; the maintenance guy came and sorted it out and then replaced the mini fridge thing for me as well. All within 30 minutes. Amazing. He also offered tips to assist with making the most out of the aircon and the double-glazing which was also super helpful so I could get a good nights sleep afterward. The place was nice & clean and tidy with an exceptionally large sized bed.
It was surprisingly quiet being right beside an active pub as well. Unless I was in the hallway, I couldn't hear a thing. I could hear my neighbours though...!
Beautiful artwork through the building, and the hallways didn't smell awful either. They had cool little work nooks in the stairwells you could use if you wish and I think I saw some business suites on the 1st floor you could use for meetings.
Not so amazing parts: There was clearly mould in some areas in bathroom areas.. they oddly have glass doors on the toilets?? that's strange. No ventilation in the bathroom to prevent the mould too.
The air-conditioning was genuinely effective but it was clearly not well maintained as there was dust & mould forming around the vent and the roof section where the duct was, had starting bowing.
Booking process via Trip.com - not great. The information provided by the website indicated they'd hold the amount of the booking but we had to pay the amount AT the hotel plus a deposit fee for incidentals...(on top of the amount they already took). That was actually not the case... I didn't have to give them anything at all except ID and verify my general details. When I got there, the nice man at reception told me I was all good to go and no extra fees or holds were required.
All in all, a good stay. The place could use some extra love and attention to detail but for the price I paid? I'm not bothered.
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Price per night from:US$121
Posted on Jan 16, 2025
Konnor
Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent
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Price per night from:US$143
Posted on May 28, 2026
Stevie BBFirst time I've stayed here. I was aware of the mixed reviews & I've stayed at other hotels in Chermie but they were booked out on this occasion. It was raining heavily when I arrived so appreciated the undercover parking spaces immediately outside the reception. Check-in was seamless (thx Trip.com) & they didn't require a security deposit or CC scan so my customer trust box was ticked :-) The car park is secure & at ground level but spaces are limited; I was able to find a spot though at 4pm. There is public parking out on the street without restriction after 5pm. I had a Hotel Queen Room on the 2nd floor. Easy access via lift and the common areas were clean & well lit. The room and bathroom were clean with a pleasant aroma & no smell of mould (reported by others), air-con was on. I had a choice of two sliding doors to access the balcony so good for fresh air (but no insect screen). Overall, the room was comfortable whilst showing some signs of wear & tear. The shower had a choice of either hand-held or fixed head (rainforest type) & had plenty of pressure - great. I would recommend bringing your own toiletries, unless you're happy with generic multi-function liquid soap! The fridge was empty except for a small uht milk with no complimentary springwater or mini-bar that you might find in other hotels. There was TV, tea/coffee making supplies and a small microwave. If you like to sleep in complete darkness (like me), bring an eye-mask as the hallway lighting outside the room is bright & on all night, creating an aura around the front door that is hard not to notice. The area was relatively quiet with the hotel located on a side street. It's an easy & short walk to a major shopping centre and the bus station if you need to head into Briz City, which is a 20-30min ride away & only $0.50 fare - awesome. Breakfast (from 7am) was also included but I had to head-off early so wasn't able to grab a bite this time. In summary, I felt that the room rate was appropriate and score my overall experience as good.
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Price per night from:US$109
Posted on May 26, 2026
Guest UserI booked on the day we arrived as I needed accommodation close to Northshore Eat Street. Saw reviews about access issues so I called before booking and was advised access info is sent at 2pm. We had no problems with online booking and receiving access code.
Room was good value for money with balcony, plenty of free parking and wifi.
Would definitely book again if I need accommodation close to airport.
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Price per night from:US$86