Brisbane Hotels with Free Breakfast

There was no staff at the front desk when we arrived at 5pm. After 5 minutes, a female staff member named Kayla came out and helped a man because the man hadn't bought a travel adapter and couldn't connect to WiFi because of his phone problem. My family hadn't been kept standing and waited for 10 minutes because of no staff and later just one staff helping other's personal problems. Then Kayla started serving my family to check in. But it's another magical 25-minute process. She got my info and card tapped for deposit within 5 minutes. I thought very soon my room key cards will be given to me. But I then have to stand and keep looking at the back of the desktop computer she is using for 15 minutes. She pressed many buttons on the keyboard. But all my family members feel she is not good at IT. Later, two male and another smart female staff are out and help other customers to complete the check-ins. Those entered later than me can get the room key cards earlier because other staff are far more efficient than Kayla. While the two male staff are helping the man's phone connection to WiFi, Kayla put me aside and joined the two male staff to look at the phone. I was shocked how Kayla can keep me standing for 40 minutes and go away without giving me the room key cards. I told Kayla I'm in a hurry then it seems that's the moment she started working for my room key. Finally, I got the key 5 minutes later. I spent only two nights in Brisbane and this 45-minute check-in had already took a large part of my holiday. Maybe this is Kayla's way to keep people spending time in Brisbane and in her hotel.

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

The lobby smells lovely, and the hotel is very clean. However, the facilities are a bit dated. It's very close to Story Bridge, making its location a real asset. It's suitable for a 2-night stay, but not ideal for an extended visit. Also, the soundproofing in each room is quite poor; I could hear the foreigners next door having a meeting at 6:30 AM (they're certainly hardworking and ambitious, I'll give them that...).

The location is pretty good; it's within walking distance to the Central Station, although the uphill walk might be a bit tiring with heavy luggage. The front desk service was excellent, and the Hong Kong gentleman who helped us made communication very smooth. We stayed in an accessible twin room, which was quite spacious, but the showerhead in the bathroom was old and had tape wrapped around a damaged connection. Since we had an early flight the next morning and couldn't make breakfast, the front desk kindly provided us with packed milk and cereal. Overall, it offers good value for money!

My Worst Experience at a W Hotel to Date I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking. There were several significant issues that made for a very uncomfortable night: Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below. Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep. Between the mechanical noise and the poorly placed AC, I barely got any rest. Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush. Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W. Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.

Service: The front desk staff were very welcoming and tried their best to accommodate my needs. Environment: Located in Brisbane city center, King George Square is just across the street, and the pedestrian street is a bit further. It's about a 400-meter walk to Brisbane Central Station, and two blocks to the Queen Street Bus Station (it's underground, so you need to take stairs). Cleanliness: It was relatively clean, but the carpet was a bit dusty. Facilities: The elevators are a bit old but mostly functional. All the room's appliances work, and the central air conditioning is powerful.

This accommodation was in a spectacularly convenient location for a GIG that I was attending this week. The Team on-site were incredibly helpful. I had a small issue when I got there with the fridge not working and it had tripped the breaker; the maintenance guy came and sorted it out and then replaced the mini fridge thing for me as well. All within 30 minutes. Amazing. He also offered tips to assist with making the most out of the aircon and the double-glazing which was also super helpful so I could get a good nights sleep afterward. The place was nice & clean and tidy with an exceptionally large sized bed. It was surprisingly quiet being right beside an active pub as well. Unless I was in the hallway, I couldn't hear a thing. I could hear my neighbours though...! Beautiful artwork through the building, and the hallways didn't smell awful either. They had cool little work nooks in the stairwells you could use if you wish and I think I saw some business suites on the 1st floor you could use for meetings. Not so amazing parts: There was clearly mould in some areas in bathroom areas.. they oddly have glass doors on the toilets?? that's strange. No ventilation in the bathroom to prevent the mould too. The air-conditioning was genuinely effective but it was clearly not well maintained as there was dust & mould forming around the vent and the roof section where the duct was, had starting bowing. Booking process via Trip.com - not great. The information provided by the website indicated they'd hold the amount of the booking but we had to pay the amount AT the hotel plus a deposit fee for incidentals...(on top of the amount they already took). That was actually not the case... I didn't have to give them anything at all except ID and verify my general details. When I got there, the nice man at reception told me I was all good to go and no extra fees or holds were required. All in all, a good stay. The place could use some extra love and attention to detail but for the price I paid? I'm not bothered.

Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent

The room was spacious and quite clean. The location is very convenient, directly opposite The Star, and you can even see the South Bank Ferris Wheel from the window. However, the hotel is undergoing renovations, so there was noise in the morning. Also, toiletries and slippers were not provided.

I booked on the day we arrived as I needed accommodation close to Northshore Eat Street. Saw reviews about access issues so I called before booking and was advised access info is sent at 2pm. We had no problems with online booking and receiving access code. Room was good value for money with balcony, plenty of free parking and wifi. Would definitely book again if I need accommodation close to airport.