Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jun 12, 2024
Guest User
Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative.
The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived.
I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.
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Price per night from:PLN 1,579
Posted on Oct 13, 2023
NgMoon
I was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future
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Price per night from:PLN 907
Posted on Dec 23, 2025|King Room with City View
Vivian Dewi ShenRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
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Price per night from:PLN 969
Posted on Jul 6, 2026
MarSmi
I stayed at this hotel on business, and the overall experience was outstanding. The staff is extremely professional and polite – I especially appreciate that they went out of their way to allow us an early check-in, which really helped with organizing our day.
The hotel lobby is beautifully designed, and the cleanliness and tidiness of the entire property are at a very high level. After a busy workday, the exceptionally comfortable bed and great pillows ensured a perfect night's sleep.
The location is an absolute plus. The hotel is very close to the city center, and with the main railway station right in front of it, it is incredibly accessible and convenient. All in all, I really enjoyed my stay and would highly recommend this hotel!
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Price per night from:PLN 818
Posted on May 26, 2026
PingpingshijieThe hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset.
I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued:
Her: ”There's just over one yuan left, do you want your change?”
Me: ”Yes, please.” (I just wanted to go rest quickly)
Her: ”Do you want the cash now?”
Me: ”OK.”
Her: ”Can I give it to you when you check out?”
Me: ”OK.” (I really just wanted to end the conversation)
Her: ”Can I just not give it to you? It's only a bit over one yuan.”
Me: ”OK.” (So tired, and hadn't even eaten yet)
Her: ”OK”
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Price per night from:PLN 502
Posted on Mar 15, 2026
Heebravo
Got so lucky to have this room which was perfect to spend time to catch up with my friends!
Suite room was amazing and the cleaner was the most professional one we have ever met!
The location is just right in front of the Harbour and likely 5 mins from Union station!
We definitely stay again
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Price per night from:PLN 1,047
Posted on May 26, 2026
Faith LobatonWe had a great stay at Holiday Inn Downtown Toronto! The hotel is conveniently located near the heart of downtown, making it easy to explore nearby restaurants, shops, and attractions. The room was clean, comfortable, and well-maintained, and the staff were friendly and accommodating throughout my stay.
The only small downside was the hotel parking, which was a little pricey at $40 per day. However, there are plenty of cheaper parking options nearby, so it wasn’t a major issue. Overall, it was a wonderful experience and I would definitely stay here again!
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Price per night from:PLN 555
Posted on Apr 23, 2026|1 King Bed Standard Low Floor
Anonymous UserThis is my first time staying here and it may be my last time.
Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude.
Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues.
The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue).
I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me.
Overall room cleanliness was fine except a few colored specks on one of the bath towels.
The room curtains as well as the shower temperature were confusing to adjust.
The HVAC noises were quite disruptive too.
I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.
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Price per night from:PLN 420
Posted on Mar 6, 2026|Bed In Bed In 4-Bed Dorm (Mixed Gender)
Jade JoengI was very satisfied with my stay at Samesun. The best part was the communal kitchen, where you could cook your own meals, and there was free breakfast every morning, including milk, bread, and fruit. I also took the opportunity to visit the Art Gallery of Ontario to see the John Lennon photography exhibition. Overall, it was a very satisfying travel experience.
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Price per night from:PLN 144
Posted on Nov 7, 2025
Guest User
Although the breakfast was small, it had the usual foods and fruit, and I finished off with a coffee, which filled me up!
They had shampoo and conditioner, but I don't think they had toothbrushes!
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Price per night from:PLN 377