Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jun 20, 2026
Guest User
Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day.
The front desk staff spoke fluent English, which made communication quite easy.
Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly.
The downsides were the low water pressure in the bathroom and the water not getting hot enough.
They provided Aesop amenities, and the ginger scent was lovely.
The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience.
The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.
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Price per night from:MXN$8,249
Posted on Aug 13, 2026|Standard Double Room Non-Smoking
Guest UserThe front desk service was excellent. I'd read some reviews saying the staff were cold, but I didn't experience that at all. The gentleman who checked me in was very patient and even upgraded my room. He also helped me with my luggage to the elevator.
The new hotel was comfortable to stay in, and it's super convenient for shopping downstairs.
The day before check-out, I arranged a taxi for the next morning, and the lady at the front desk even helped carry my luggage down to the taxi.
Overall, it was a great stay!
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Price per night from:MXN$2,711
Posted on May 25, 2026|Select Twin Room Non Smoking
Anonymous UserThis hotel is super convenient with two subway lines nearby, one of which is literally a one-minute walk from the exit. Getting to Shinsaibashi, Umeda, or Namba is a breeze. There's also a convenience store just a two-minute walk downstairs. They provide bathrobes and even have a large public bath for soaking. The only minor downside is that they don't provide small samples of makeup remover or skincare products, so you'll need to bring your own. Overall, I'm very satisfied!
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Price per night from:MXN$1,693
Posted on Jun 28, 2026
Guest UserThis hotel is super close to Namba Station, which is a major transportation hub. It's a new hotel with very new facilities. The room is a bit small but very well-designed, and the bedding is really comfortable. The hotel has a very 'Thai' scent, which is quite unique. It seems they don't usually offer free room upgrades, but when I arrived, the front desk proactively offered a discounted upgrade. The hotel is also very near to Takashimaya and other shopping spots. The Namba area is great for exploring, and you can get to Umeda in just four subway stops. Definitely worth staying here!
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Price per night from:MXN$2,520
Posted on Aug 4, 2026|Superior Floor City View TWIN Room
Maggie maiqiqi
This hotel is super conveniently located directly across from Universal Studios, less than a 2-minute walk away. There's a Sushiro and a food street nearby, along with various Lawson convenience stores. What I loved most was the self-service laundry machine; after a day out, I could wash and dry my clothes, and they came out perfectly flat. The machine even comes with detergent and fabric softener, so my clothes smelled great and felt fluffy. There's also a microwave and an ice machine, so I could heat up the sandwiches I bought for breakfast. Speaking of breakfast, it's more Japanese-style with salmon and avocado rice, plus many other options. Overall, it was fantastic!
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Price per night from:MXN$1,413
Posted on Aug 9, 2026|Double Room
JosephineLWMFacilities: Upon entering the hotel, the front desk is located straight ahead on the left. On the right, there's a 24-hour supply of beverages, vanilla-flavored ice cream, and alcoholic drinks starting from 3 PM. Free ramen is available from 9 PM to 10 PM.
Service: I was assisted by a staff member named Jess. She was warm and polite, providing me with an introduction to the hotel and explaining the location of various facilities. I booked a private onsen for that day; it was 4000 yen for 1 hour for two people, and a room was also available for early check-in. The staff even thoughtfully gave me a small gift as they noticed my birthday was two days later.
If I have the chance to visit Osaka again, I would definitely consider staying here!
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Price per night from:MXN$1,154
Posted on Jul 26, 2026|King Room With River View
Jerry725
I chose this hotel to celebrate my birthday and paid nearly TWD 9,000 for one night, expecting a memorable stay. Unfortunately, it turned out to be one of the most disappointing hotel experiences I have ever had.
I requested a room with a view of the Tenjin Festival fireworks through Trip.com almost two months before my stay. Trip.com later confirmed that this request had been forwarded to the hotel. However, I was only informed at check-in that my room would not have a fireworks view, leaving me with no opportunity to change my room or book another hotel.
What disappointed me even more was the attitude of the front desk staff. When I asked whether my request had been received, I was met with a questioning tone and was asked if I had actually sent the message. I was then told that the hotel had only received information that it was my birthday, and that rooms with fireworks views were more expensive. However, I later checked the hotel’s official website and found that the price for those rooms was very similar to what I had already paid through Trip.com.
Instead of trying to understand or resolve the situation, the staff repeatedly told me to contact Trip.com and insisted that it was not the hotel’s responsibility. Later, Trip.com informed me that they had indeed forwarded my request to the hotel but never received a response.
The room itself was clean and the facilities were nice, but good facilities cannot make up for poor customer service. I expected much better hospitality from a Hilton property, especially on such an important occasion. Sadly, this experience ruined what was supposed to be a special birthday celebration.
I hope the hotel will improve its communication with booking partners and provide better training for its front desk staff so that future guests do not experience the same disappointment.
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Price per night from:MXN$1,456
Posted on Jun 23, 2026
Dot2 CFantastic location! Just cross the traffic light and you are right in the heart of Shinsaibashi. Whoever loves Lululemon it is just right opposite the hotel. The room come with washing machine which is great for families. The only thing not good is that the hotel lighting is insufficient. It’s a little bit dim. Definitely will stay again because of its location.
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Price per night from:MXN$1,958
Posted on May 17, 2026
Guest UserRight next to the busiest tourist area in Osaka and with access to large number of facilities., Spaworld is surely a top choice to stay. But actually, the day ticket only costs 1500 yen and overnight staying fee is 1300 yen, which means you don't really need to stay in the hotel to use everything and stay for a night, kind of like a SPA net cafe. The plus for using the hotel is that you allow yourself to enter anytime you want.
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Price per night from:MXN$1,126
Posted on May 9, 2025
Guest User
The king-size room can accommodate two 28-meter suitcases. The bathroom is integrated, and the ventilation is not very good. It will be hot to death when taking a shower.
Breakfast is free, but there is nothing to eat.
Check-in luggage storage is free, but check-out luggage storage is charged. We were charged 1,000 yen for two suitcases. Friends who mind can plan ahead.
It is very, very close to JR. You can get there by turning a corner. There is a life supermarket at 500 meters, and Don Quixote and Daiso are 1 kilometer away. It is very convenient to go to Umeda and Shinsaibashi.
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Price per night from:MXN$585