Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jun 20, 2026
Guest User
Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day.
The front desk staff spoke fluent English, which made communication quite easy.
Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly.
The downsides were the low water pressure in the bathroom and the water not getting hot enough.
They provided Aesop amenities, and the ginger scent was lovely.
The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience.
The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.
Show more
Price per night from:NZD 884
Posted on Aug 13, 2026|Standard Double Room Non-Smoking
Guest UserThe front desk service was excellent. I'd read some reviews saying the staff were cold, but I didn't experience that at all. The gentleman who checked me in was very patient and even upgraded my room. He also helped me with my luggage to the elevator.
The new hotel was comfortable to stay in, and it's super convenient for shopping downstairs.
The day before check-out, I arranged a taxi for the next morning, and the lady at the front desk even helped carry my luggage down to the taxi.
Overall, it was a great stay!
Show more
Price per night from:NZD 280
Posted on Jul 15, 2026
LizananThe location is fantastic – it's quiet despite being in a bustling area, and not far from Osaka's iconic Glico Man and Shinsaibashi, as long as you can navigate well. Upon entering the hotel, there's a subtle, pleasant aroma that immediately makes you feel comfortable. For Japan, the room size is quite generous; of course, there are bigger ones, but I believe in Japan, the price and room size are definitely proportional to the value for money. The front desk staff, regardless of the time, always served with a smile and answered questions diligently. Yes, I mean diligently – they genuinely put their hearts into serving guests. There was a minor hiccup during check-in, which I didn't even dwell on. I simply mentioned it casually late at night when exchanging coins. To my surprise, when I returned to the hotel the next afternoon after shopping, I found an apology card and some fruit in my room. They truly value guest satisfaction and the quality of their hotel. If I visit Osaka again, this hotel will definitely be my top choice.
Show more
Price per night from:NZD 156
Posted on Jul 4, 2026
Anonymous UserThe room was a standard twin, larger than typical Japanese hotels, with new and complete facilities. The location is super convenient for getting to the airport, Umeda, and Shin-Osaka. Plus, Namba Parks, City, and Takashimaya are all nearby for shopping. Breakfast was decent, and the Thai noodles were a pleasant surprise!
Show more
Price per night from:NZD 279
Posted on Aug 27, 2026|Standard Floor City View Twin Room
YupingWe chose this hotel for our trip to Universal Studios, and it's conveniently located not far from the park entrance, making coming and going very easy. There are plenty of dining options nearby, as well as Universal Studios merchandise stores. The day we arrived happened to be a Japanese holiday, so it was incredibly crowded. Check-in started at 3 PM, and we had to wait in line for a long time. The hotel is quite large and even has a Family Mart convenience store inside, which was great since we didn't book breakfast. We booked a city view room, but the front desk gave us a room on the 4th floor, so there was basically no view outside the window. For Japan, the room was quite spacious. Overall, it was convenient for accessing Universal Studios.
Show more
Price per night from:NZD 205
Posted on Sep 8, 2026|Twin Room
Guest UserI really enjoyed my stay at this hotel. The room was very comfortable, and the staff were polite, friendly, and welcoming. I especially appreciated the complimentary drinks, including a variety of soft drinks and beer.
One of my favorite touches was the complimentary ramen served every night from 9:00 to 10:00 pm. After a long day, it was such a lovely treat.
The hotel also has a wonderful hot spring bath. Every evening, I looked forward to coming back to the hotel, relaxing in the warm hot spring, and unwinding. It was incredibly relaxing, and I slept so comfortably and soundly through the night until morning.
I really loved my stay here and would definitely choose this hotel again on my next visit. Highly recommended!
Show more
Price per night from:NZD 132
Posted on Jul 26, 2026|King Room With River View
Jerry725
I chose this hotel to celebrate my birthday and paid nearly TWD 9,000 for one night, expecting a memorable stay. Unfortunately, it turned out to be one of the most disappointing hotel experiences I have ever had.
I requested a room with a view of the Tenjin Festival fireworks through Trip.com almost two months before my stay. Trip.com later confirmed that this request had been forwarded to the hotel. However, I was only informed at check-in that my room would not have a fireworks view, leaving me with no opportunity to change my room or book another hotel.
What disappointed me even more was the attitude of the front desk staff. When I asked whether my request had been received, I was met with a questioning tone and was asked if I had actually sent the message. I was then told that the hotel had only received information that it was my birthday, and that rooms with fireworks views were more expensive. However, I later checked the hotel’s official website and found that the price for those rooms was very similar to what I had already paid through Trip.com.
Instead of trying to understand or resolve the situation, the staff repeatedly told me to contact Trip.com and insisted that it was not the hotel’s responsibility. Later, Trip.com informed me that they had indeed forwarded my request to the hotel but never received a response.
The room itself was clean and the facilities were nice, but good facilities cannot make up for poor customer service. I expected much better hospitality from a Hilton property, especially on such an important occasion. Sadly, this experience ruined what was supposed to be a special birthday celebration.
I hope the hotel will improve its communication with booking partners and provide better training for its front desk staff so that future guests do not experience the same disappointment.
Show more
Price per night from:NZD 188
Posted on Aug 17, 2026|Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Trisha EmiliaThe location is conveniently located between shinsaibashi and namba station. It is not too noisy and crowded in the area. Location was amazing for shopping, whenever we had too much to carry we would head back to drop everything off and take a quick rest. There are many great food options nearby like ichiran, okonomiyaki ajinoya hoten, onigiri gorichan, gyukatsu motomura and idaten. The room had ample space for our 4 huge luggages and 3 cabin luggages. The room might be slightly dark but there is sunlight in the morning. The toilet bowl, bathtub/shower area and sink is in individual rooms. It may be convenient or inconvenient for some. However for the room we stayed in, we struggled to find areas to hang our clothes while showering as there was no hooks to hang them in the shower area. The soundproofing is not the best but not too noisy. The hotel breakfast is great! I loved the corn soup, rice, curry and their eggs. Their croissant is fragrant and tasty too. They had a wide spread of salad that rotates. They had salmon avocado salad, wagyu beef salad and pork with carrot sauce salad (my favourite). They had yogurt and fruits too. They also had a small gym and a lounge with a pool table.
Show more
Price per night from:NZD 237
Posted on May 17, 2026|[annex]single(non Smoking)
Guest UserRight next to the busiest tourist area in Osaka and with access to large number of facilities., Spaworld is surely a top choice to stay. But actually, the day ticket only costs 1500 yen and overnight staying fee is 1300 yen, which means you don't really need to stay in the hotel to use everything and stay for a night, kind of like a SPA net cafe. The plus for using the hotel is that you allow yourself to enter anytime you want.
Show more
Price per night from:NZD 56
Posted on Nov 4, 2024|Triple Room with Bath
DavidTosoWe stayed at this hotel for three nights during a trip to Osaka, and I was very pleased with the experience. The hotel is rated three stars and is located outside the city center, but it’s easily accessible thanks to the nearby train station, making it convenient for getting around and visiting Osaka’s attractions.
The rooms are surprisingly spacious and well-furnished, providing everything needed for a comfortable stay. The cleanliness is excellent, with the housekeeping staff doing an impeccable job every day. A highlight is the rooftop terrace, where you can enjoy a beautiful view of the city. It’s a perfect spot to relax at the end of the day and take some nice photos of the scenery.
The hotel staff is very efficient and helpful, although they don’t speak fluent English. However, they’re always ready to assist and communicate via online translators, which makes interactions easy and pleasant.
Another advantage for those traveling by car is the hotel’s automated parking system, which is well-designed and easy to use. This mobile parking system allows stress-free parking and quick access to the car, ideal for those wanting to explore the surrounding areas of Osaka independently.
The area offers a few dining options, with restaurants serving tasty food at very reasonable prices. Having a 7-Eleven and Family Mart nearby is also convenient, where you can make small purchases and withdraw cash from ATMs available 24/7—a true plus for travelers.
In summary, this is a great choice for anyone looking for comfortable accommodation, well-connected to the city, with all essential services close at hand
Show more
Price per night from:NZD 82